Student Support Certificate: Foundational sessions
Effective Communication and Referrals
In this session, we will review active listening strategies and apply these skills. Participants will collaborate to apply their learning to a variety of student situations to appropriately refer students to campus resources.
Understanding Student Development (Student Development Theory)
In this session, participants will review and analyze the demographics of Trent University students. We will explore the concept of intersectionality and apply this to theories of student development. Participants will have an opportunity to share their experiences and discuss case scenarios to apply learning.
Conflict Resolution with Students
When working with students, conflicts can arise over finances, grades and service. Upon completion of this workshop, one will better be able to: identify situations in which conflict might arise; identify common underlying issues causing conflict, and; address and mediate conflict in a respectful manner.
More Feet on the Ground*
This is an online mental health awareness tool. Using the model, "recognize, respond & refer" this site provides post-secondary community members with information about supporting students with mental health concerns. The site contains information relevant to those working in post-secondary across Ontario and lists resources specific to Trent University.
Participants will learn to:
RECOGNIZE indicators that someone may be experiencing mental health concerns;
RESPOND appropriately to someone who needs support, based on the indicators present and your relationship with them;
REFER someone to mental health supports and services in an appropriate way; and
Describe best practices for reflecting after interacting with someone who may be upset or distressed
Complete More Feet on the Ground online at your own pace. To complete this training, click the link below. Read through the landing page and register at the top right of the page. You will be sent an email to confirm your registration at which point you can login to the site and work through the text and videos. After completing the three quizzes on the site, participants can print a certificate if desired. For those participating in the Student Support Certificate, this online module counts toward your certificate once you have completed the quizzes.
Visit the More Feet on the Ground website to review the material