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Student Wellness Centre

Pair of chairs in a counselling room

Student Wellness Centre

Counselling Services

Counselling Services provides confidential, free support to all students registered at Trent University. Our services are provided by qualified clinical counsellors.

Stepped Care Model

Trent Counselling Services adopted a new model of service, Stepped Care, to provide better access to care and more options for treatment. Stepped Care is a system where the most effective and least intensive treatment is delivered to match the needs of the student, only 'stepping up' to intensive, specialist services when needed. In collaboration with students, a treatment plan is developed and monitored together to assess progress along the way. This new service model includes online and therapist assisted tools, workshops, group formats, and of course traditional one-on-one therapy. More resources will be added as the service evolves. This model allows for a personalized, flexible model of service for students.

Students can access counselling by coming to the Counselling office for a Walk In Consultation. See times below.

What to know about Walk in Consultation:

Walk in Consultation is the starting point for students new to Trent Counselling Services. Please bring your student card.

When you arrive you will be asked to complete some paperwork and a brief questionnaire on a tablet.

Walk in consultation is typically a 30 minute, structured consult with a therapist. The therapist will work with you to get a snap shot of what is happening in your life right now, what is working and not working, and what you are looking for support with. You will also review the completed questionnaire to complete the snap shot. Together, using the Stepped Care Model, you will work with the therapist to develop the best available plan for you.

Walk in times can be very busy at certain times. We work hard to see everyone but you could wait up to 2 hours to be seen. Please come prepared for a wait. There are also times when walk in may be full and you will need to try another day. The person at the front desk will let you know when walk in is full and offer other options that might be available. We know this is inconvenient. However, we hope you keep trying so you can get the help you are seeking.

What to do if you already have a therapist at Trent Counselling:

If you already have a therapist at Trent Counselling, and do not have a follow up appointment booked, please phone (705-748-1386) or stop by (Blackburn Hall suite 113), to schedule a 30-minute consultation with your therapist. At each session you will be asked to complete the questionnaire on the tablet, to help keep track of progress. Please bring your student card with you to your appointment.

If you already have a follow up appointment booked, just come in at the scheduled time and complete the questionnaire.

Other Options for Accessing Therapy:

I M Well: Through your student benefits you have access to I M Well, which offers live chat, phone counselling, or in person counselling. You can call I M Well (1-877-234-5327) and be asked to complete a brief phone intake. You will then be provided a therapist in the community, who you can access for around 3 to 6 sessions at no cost to you. This plan will be worked out with your therapist.

Extended Health Benefits: You also have access to funding for counselling through your extended health benefits, Student VIP,  through the Trent Central Students Association (TCSA). This can be used toward service from a Psychologist or a Social Worker (MSW) and will pay up to 80% of each appointment up to $500. You will need to pay for the service up front and then you would be reimbursed 80% when you submit your claim. For more information on making a claim visit the Student Health Benefits website.

Walk-in schedule for Fall 2019 (effective September 3, 2019)

All walk-in consultation is at Counselling Services located in Blackburn Hall Suite 113 and additionally Tuesday mornings at Traill College, Scott House 102.3

Monday: 9:00-11:30 and 1:00- 3:30
Tuesday: 9:00-11:30, 1:00-2:30 and 5:00-7:30
Tuesday: 9:00-11:30 @ Traill College, Scott House 102.3
Wednesday: 9:00-11:30 and 1:00-3:30
Thursday: 9:00-11:30 and 1:00-3:30
Friday: 9:00-11:30 and 1:00-3:30

First come, first served. No walk-in during reading weeks. Schedule subject to change.

Questions? Please call 705-748-1386

How can counselling help?

  • Increase self-understanding
  • Reduce isolation
  • Provide support during difficult times
  • Work through issues
  • Develop strategies for feeling better
  • Alleviate uncomfortable feelings
  • Find options for managing symptom

Urgent situations

During office hours (Summer: Monday to Thursday, 9:00 am - 12:00 pm & 1:00 pm - 4:00 pm):

  • Contact Counselling Services at 705-748-1386 and advise of the urgency

After hours:

  • Trent Campus Security: 705-748-1333
  • Good2Talk helpline: 1-866-925-5454
  • 4County Crisis: 1-866-995-9933
  • I. M. Well: 1-877-554-6935

In the case of emergencies, visit your nearest emergency department or phone 911.


Visit the Student Wellness Centre workshops, groups and events page for happenings during the academic year.