Trent Information Technology
Explore your services
Trent University offers IT services including strategy, applications, infrastructure, and support, alongside essential resources and information to meet the technological needs of the Trent Community.
We're here to help
Our Service Desk Team is available and happy to assist you with technology throughout your time at Trent, whether it's via phone or in-person during operating hours and through the Service Hub that is available 24/7.
Online Support
- If you have an active Trent ID, select the service group that best represents you to get support. OR use the Service Hub to open track and manage your requests.
- If you are a visitor or Trent Community member without access to your TrentU credentials, we invite you to fill out the Visitor/Community Help Request Form
- Explore our Service Catalogue for more information on our services.
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Virtual AI Assistant:
Need immediate assistance? Search for answers to IT questions with Trent's Automated Response Assistant (TARA).
Note: Authentication with your Trent Username is required to access TARA.
Telephone Support
- Call our Service Desk at 705-748-1010
- Telephone support hours:
- Monday to Thursday from 8:00 AM to 8:00 PM
- Friday 8:00 AM to 5:00 PM
- Saturday and Sunday 10:00 AM to 5:00 PM
Classroom Emergency
- Call our Classroom Emergency line at 705-748-1010 option 4
Durham Thornton Campus Library
- A phone is located in the Durham library that will connect you with the IT Service Desk if you are not able to use your own device
In-Person Support
Peterborough Campus (Bata Library 2nd Floor):
- Monday to Thursday: 8:00 AM to 8:00 PM
- Friday: 8:00 AM to 5:00 PM
- Saturday & Sunday: 10:00 AM to 5:00 PM
Summer Term Hours:
Monday to Friday: 8:30 AM to 4:30 PM
Durham Thornton Campus (Room A119):
- Monday to Friday: 8:00 AM to 4:00 PM
Durham Simcoe Campus (Room ALC106):
- Monday to Friday: 8:00 AM to 4:00 PM
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