Trent Student Health has been deemed an essential service, and is remaining open. However, as of Thursday March 19, 2020, all appointments will take place over the phone, unless you are notified otherwise.
Please expect to be called by your doctor or nurse 1 hour on either side of your scheduled appointment time and be somewhere you feel comfortable discussing your health matter.
If you have been notified to come in person you must call 705-748-1481 when you arrive at the front entrance of Blackburn Hall. You will be escorted in by a nurse or doctor in PPE. Please wear a cloth mask to your appointment. If you don't have one, you will be provided with a mask to protect both staff and patients.
COVID-19 Virtual Care Statement:
COVID-19 is placing stress on Canada's public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.
We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.
To help us keep your information safe and secure you can:
- Understand the method of communication is not secure in the same way as a private appointment in an exam room.
- Use a private computer/device (i.e. not an employer's or third party's computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than a library, and your access to the internet on our home network will generally be more secure than an open guest Wi-fi connection.
- Use a personal telephone (i.e. not an employer's or third party telephone).
You should also understand that virtual care is not substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care centre where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. By providing your information, you agree to let us collect, use, or disclose your personal information (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: videoconferencing (zoom), email document sharing (trentu emails only).
Welcome to Health Services at Trent University
Trent Student Health Services is a team of caring, dedicated, multi-disciplinary professionals with expertise in university health issues.
As part of the Student Wellness Centre, we support a diverse student population through the provision of confidential primary health care, health promotion, disease prevention, and wellness education.
Student Health Services is an appointment based medical clinic for all registered part-time and full-time students at Trent's Symons Campus.
Please note: Appointments are needed to receive care. This is not a walk-in clinic.
For prescription renewals, we ask that you provide 3 to 4 weeks notice.
To book an appointment:
During office hours, call 705-748-1481 and speak to our receptionist. You cannot walk-in to book an appointment at this time due to COVID-19.
When making an appointment, you will be asked for:
- Your first and last name
- Your student number
- Your current telephone number
- The reason for your visit
Please note: Appointments cannot be made by leaving a voicemail message. However, if you do not have a phone and need to cancel or book an appointment please email firstname.lastname@example.org. This email is only checked during business hours.
Arriving for Your Appointment (Due to COVID-19, if you have been instructed to come in-person to your appointment you must call 705-748-1481 when you get to Blackburn Hall to be screened and escorted in by an RN. You cannot walk-in to book appointments at this time)
Unless otherwise instructed, please arrive for your appointment ten minutes early and check-in with the receptionist. You will need to provide your student card and health card at each appointment.
Missed or Canceled Appointment
SHS requires adequate notice for cancellations. Please contact us at least TWO (2) hours in advance to cancel an appointment. Missed appointments or appointments canceled without 2 hours notice will result in a no-show/late cancellation fee being charged equal to the purpose of the appointment booked. If you arrive late you may be charged for a missed appointment. (Due to COVID-19 this policy is being waived to decrease financial burden on students during the pandemic)
To cancel an appointment:
Call 705-748-1481 at anytime day or night and leave a detailed message with your full name, student number, appointment date and time OR Stop by Health Services, Suite 111- Blackburn Hall during office hours.(Please do not stop by during COVID-19 pandemic)