Health Services

Welcome to Health Services at Trent University

Trent Student Health Services is a team of caring, dedicated, multi-disciplinary professionals with expertise in university health issues.

As part of the Student Wellness Centre, we support a diverse student population through the provision of confidential primary health care, health promotion, disease prevention, and wellness education.

Student Health Services is an appointment based medical clinic for all registered part-time and full-time students at Trent's Symons Campus.

Please note: Appointments are needed to receive care. This is not a walk-in clinic. 

For prescription renewals, we ask that you provide 3 to 4 weeks notice.

Appointment Information 

To book an appointment:

During office hours, call 705-748-1481 and speak to our Medical Office Secretaries. You cannot walk-in to book an appointment. 

When making an appointment, you will be asked for:

• Your first and last name
• Your student number
• Your Ontario Health Insurance Plan (OHIP) number or your alternate insurance plan information
• Your current telephone number
• The reason for your visit

Please note: Appointments cannot be made by leaving a voicemail message or via email. 

Virtual and In Person Appointments:

In alignment with Ontario Ministry of Health guidelines, Health Services will be using a combination of virtual (zoom or phone) as well as in-person appointments to continue to care for our patients safely and effectively. Many health concerns can be addressed with virtual care alone, but in some cases it may be determined that you need to be seen in person for a physical examination or for testing. This will be arranged between you and our health care team. 

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure you can:

• Understand the method of communication is not secure in the same way as a private appointment in an exam room.
• Use a private computer/device (i.e. not an employer's or third party's computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than a library, and your access to the internet on our home network will generally be more secure than an open guest Wi-fi connection.
• Use a personal telephone (i.e. not an employer's or third party telephone).

You should also understand that virtual care is not substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). If you are concerned about using video or audio tools for virtual care, you can ask for consideration for an in person appointment. We will work with you to meet your needs while protecting the safety of you, our staff, and our other clients. 

By providing your information, you agree to let us collect, use, or disclose your personal information (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: videoconferencing (zoom ), email document sharing (trentu emails only). 

Arriving for an In-Person Appointment 

Prior to your in-person appointment, you will be screened for COVID-19 by a member of our health care team. You will either receive a phone call or, if the team member is unable to reach you, you will be screened at the door at the time of your appointment. If you screen positive for Covid-19, you will not be allowed entrance into the building and will be directed for testing, self-isolation and further instructions as needed. If you screen negative, you will be able to attend your in-person appointment.   

If you have been notified to visit our clinic in-person, Health Services has a dedicated entrance of Blackburn Hall.  There is signage at Blackburn Hall to direct you accordingly.

You will be required to wear a mask to your appointment. 

You will need to provide your student card and health card at each appointment.

Missed or Canceled Appointment

SHS requires adequate notice for cancellations. Please contact us at least TWO (2) hours in advance to cancel an appointment.  Missed appointments or appointments cancelled without 2 hours notice will result in a no-show/late cancellation fee being charged equal to the purpose of the appointment booked. If you arrive late you may be charged for a missed appointment. 

To cancel an appointment:

Call 705-748-1481 at anytime day or night and leave a detailed message with your full name, student number, appointment date and time. You cannot walk-in to cancel an appointment due to COVID-19.