Health Services

Trent Student Health has been deemed an essential service, and is remaining open. However, as of Thursday March 19, 2020, we will only be keeping essential appointments and all appointments will take place over the phone, unless you are notified otherwise. Please expect to be called by your doctor or nurse 1 hour on either side of your scheduled appointment time and be somewhere you feel comfortable discussing your health matter. All evening clinics have been canceled. If you do not have a phone and need to cancel or book an appointment please email clinicnursehealthservices@trentu.ca. If you have been notified to come in person for your appointment, you will be greeted at the door by a nurse in full personal protective equipment and screened to protect both staff and patients. 

COVID-19 is placing stress on Canada's public health system. Our clinic is starting to offer telephone care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using the telephone for some patient visits rather than asking all patients to come into our office. Some health concerns can be addressed with telephone appointments, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination. We do our best to make sure that any information you give to us during telephone communication is private and secure, but no telephone is ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using telephone communication. To help us keep your information safe and secure you can: Understand the method of communication is not secure in the same way as a private appointment in an exam room; and use a private, personal telephone (i.e. not an employer's or third party telephone). You should also understand that telephone care is not substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required). If you are concerned about using telephone appointments, you can ask our office to arrange for you to visit a different healthcare provider or other health care centre where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. By providing your information, you agree to let us collect, use, or disclose your personal information (while following applicable privacy laws) in order to provide you with care. 

Trent Student Health Services is a team of caring, dedicated, multi-disciplinary professionals with expertise in university health issues.

As part of the Student Wellness Centre, we support a diverse student population through the provision of confidential primary health care, health promotion, disease prevention, and wellness education.

Student Health Services is an appointment based medical clinic for all registered part-time and full-time students at Trent's Symons Campus.

Please note: Appointments are needed to receive care. This is not a walk-in clinic. 

For prescription renewals, we ask that you provide 3 to 4 weeks notice.

Appointment Information

To book an appointment:

During office hours, call 705-748-1481 and speak to our receptionist OR Stop by Student Health Services at Suite 111- Blackburn Hall.

When making an appointment, you will be asked for:

• Your first and last name
• Your student number
• Your current telephone number
• The reason for your visit

Please note: Appointments cannot be made by e-mail or by leaving a voicemail message.

Arriving for Your Appointment

Unless otherwise instructed, please arrive for your appointment ten minutes early and check-in with the receptionist. You will need to provide your student card and health card at each appointment.

Missed or Canceled Appointment

SHS requires adequate notice for cancellations. Please contact us at least TWO (2) hours in advance to cancel an appointment.  Missed appointments or appointments canceled without 2 hours notice will result in a no-show/late cancellation fee being charged equal to the purpose of the appointment booked. If you arrive late you may be charged for a missed appointment. 

To cancel an appointment:

Call 705-748-1481 at anytime day or night and leave a detailed message with your full name, student number, appointment date and time OR Stop by Health Services, Suite 111- Blackburn Hall during office hours.