Academic Advising

BOOK AN APPOINTMENT

If you have specific questions regarding waitlists or waivers you can contact your department directly. Pre-requisite waivers are completed online through your MyTrent account. Course registration issues or questions can also be directed to registration@trentu.ca. For all financial questions please contact studentaccounts@trentu.ca or financialaid@trentu.ca.

Academic Advising availability from January 10th through January 21st

Please note that Academic Advisors are working remotely and remain available to connect with student via VIDEO CHAT and PHONE.

During the first two weeks of January, Academic Advisors will be available for 15-minute same day appointments.

Please call 905 435 5102 EXT 5080 to schedule a time to speak with an Academic Advisor. Booking for 15-minute same day appointments opens at 9:00 AM EST each morning.

**Please note that while we will see as many students as possible there are a limited number of appointments available each day so calling at 9:00 AM EST is advised. You can leave a message and if there is a spot open the day you call, you will receive a call back. If you do not receive a call back, you will need to call again the next morning at 9:00 AM.

Same day appointments with Academic Advising is best suited for time sensitive questions related to approaching University deadline(s), course issues affecting the current semester, crisis/health issue affecting your academics this term, or other urgent situations that require assistance.

If you are an INTERNATIONAL student, have trouble connecting and need help with COURSE REGISTRATION please email trentinternational@trentu.ca to receive further information.

Important Dates Reminder:

Monday January 24, 2022 is the final date to change or add Winter-term courses. It is also a financial deadline: the final date to drop to part-time status without financial penalty.
Thursday February 10, 2022 is the final date for withdrawal from full-year Fall/Winter session courses. After this date students remain registered in full-year Fall/Winter session courses and receive final grades.
Friday March 11, 2022 is the final date for withdrawal from winter-term courses. After this date students remain registered in winter-term courses and receive final grades.

Starting January 22nd:

Use the link here to book your appointment online through the Student Experience Portal.

Sign in to the Student Experience Portal with your Trent username and password (Please note that this method only works for students who already have a student ID number and active MyTrent account)
Click on “Book Appointments” in the left menu to get started. Be sure to select "Durham Appointments".

The following instructions can also be found when you book via the Student Experience Portal.

Academic and/or Career Advising appointments are being offered online through the Student Experience Portal built-in video chat or by telephone.

Please click on "Book by Appointment Type" to choose either Academic Advising or Career Advising
Once you have selected a type of appointment, you will be able to view the next available appointment for that service.
Go to "View Calendar" to see available appointments for the next 10 business days.

NOTE: If you select "View Calendar" below, use the Toggle Filters button and choose to display only the appointment type you want to book.

Appointment availability changes frequently, so check back regularly.
Please call 905 435 5100 if you are experiencing difficulty using this online booking system

How do you access your built-in video chat appointment?

1. Log into trentu.ca/sep. You will land on the Dashboard Overview page.

2. On the day of your appointment, go to the My Video Chats section of the page and click on the View button.

3. You will see the Booking Details and the Join button.

4. Ten minutes before your appointment time, you will be able to access the video chat when you click on the Join button.

We recommend that you use Google Chrome to log in for your video chat appointment.

Built-in video chat troubleshooting tips:
Before your appointment, complete a pre-call test to determine whether your camera, browser and bandwidth will be able to support the call: https://tokbox.com/developer/tools/precall/

Update your browser to the most recent version i.e. Chrome, Edge, Safari:

https://support.tokbox.com/hc/en-us/articles/360029731971-Which-devices-does-OpenTok-work-with-

If you are using a Mac, anything older than Safari 11 is not supported.

Note that you will not be able to share your screen if you are using a mobile device.

Note: Resume consultation is available if you visit our virtual peer resume drop in room. Link and details can be found at:
www.trentu.ca/durham/careerservices

Need more help? Call 905-435-5100 or email durham@trentu.ca with your name, student # and phone #. Durham Admin will help you to arrange an appointment time.

Helpful Links

For important university dates and deadlines for the 2021-22 Academic Year please visit www.trentu.ca/calendar.

Please note there are "Calendar Supplements" posted at this link and the content contained in the calendar supplements supersedes that found in the Academic Calendar.