Transit
All full-time undergraduate and post-graduate certificate students at Trent Durham GTA automatically receive a Universal Transit Pass (UPASS) for Durham Region Transit (DRT), which is included in their ancillary fees.
The digital UPASS is valid for the following terms:
- Fall term (September 1 - December 31)
- Winter term (January 1 - April 30)
- Spring/Summer term (May 1 - August 31)
At the start of each term, you will receive an email notification when your DRT UPASS voucher is ready to be redeemed.
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IMPORTANT INFORMATION
The UPASS is now only available for use with the PRESTO APP, not the PRESTO E-Ticket APP. You may need to download the PRESTO APP.
To receive your UPASS invitation before September 1st, you must be enrolled in a full-time course load by August 29th. If you register after this date, your UPASS will be processed during regular business hours.
Your designated Campus Home Location must be Trent Durham. You can update this through your myTrent account by navigating to Support > College Life > Change Campus Home Location.
To be eligible for the DRT pass, students must be enrolled in at least 1.5 credits each term, with a minimum of one in-person course.
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VERIFY YOUR DEVICE MEETS THE TAP REQUIREMENTS
For iPhones:
- An Apple device must have an Operating System (iOS) version of 16.4 or later.
- Having issues? Check your iPhone's tech specifications under Cellular and Wireless.
Your device’s country setting must be set to Canada:
- Open Settings.
- Tap your name, then select Media & Purchases.
- Tap View Account, then Country/Region.
- Choose Change Country or Region and follow the on-screen instructions.
For Android Users:
- Near Field Communication (NFC) must be enabled to use PRESTO in your Mobile Wallet.
- You must have the latest versions of Google Wallet and Google Play Services installed.
Your device’s country setting must be set to Canada:
- Open the Google Play Store App.
- Tap the menu button, then select Account.
- Under Country and profiles, locate your name and country, then follow the prompts to update if needed.
If your phone does not meet these requirements, you may need to purchase a physical PRESTO card. Where to purchase a PRESTO card.
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REDEEM YOUR UPASS VOUCHER
The digital UPASS is available through the PRESTO App, offering a convenient, contactless way to present your fare when riding with DRT. Just follow these steps:
DOWNLOAD THE PRESTO APP. When signing up, you have the option to use your school or personal email account.
Check your Trent email: An email will be sent to you from the Trent Durham Office of Student Affairs (durhamstudentaffairs@trentu.ca) containing your PRESTO voucher code.
Need help redeeming your UPASS voucher? For detailed instructions on how to redeem a PRESTO voucher, visit the PRESTO Voucher Portal.
Redeem your voucher: Choose the PRESTO card you want to load the voucher on to, enter the code, review the details, and tap "Done". Your transit pass will then be active.
Ride with ease: When boarding a DRT bus, open the PRESTO App and tap your phone on the PRESTO reader to validate your fare.
Students using Physical Presto cards must tap on a Presto device within 30 days of voucher redemption. Activation takes time — allow 4–7 hours before tapping.
For Existing Physical Cardholders: If you already have a physical PRESTO card, the voucher can only be redeemed through the PRESTO website.
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REGISTERED SAS STUDENT
Students registered with SAS who have “Reduced Course Load” accommodations are encouraged to email durhamstudentaffairs@trentu.ca to have their UPASS processed.
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MASTER OF MANAGEMENT STUDENTS
Master of Management Students have the option to enroll in the DRT UPASS at the start of each term.
- To be eligible for the Durham Transit pass, graduate students must be enrolled in at least one in-person course at the Durham campus.
- To opt into and accept the associated fee, go to MyTrent > Services > Campus Services > Trent Durham Transit Pass. The deadline to opt in for the
Graduate Students in all other disciplines studying at Trent Durham, please email durhamstudentaffairs@trentu.ca for options.
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ACCESSING YOUR UPASS ON A NEW DEVICE
Your digital/wallet UPASS is non-transferable and is only valid for travel on the DRT.
Accessing Your UPASS on a New Device: If you have a new device, download the PRESTO App and log in to access your UPASS. If you DO NOT have a smartphone and require a physical card, information can be viewed from the PRESTO Voucher Portal.
Important: Register your physical card as soon as possible. If the card is not registered and becomes lost or stolen, your UPASS cannot be replaced for the remainder of the term.
For more information and a full list of schedules and maps, visit the website:
If you experience issues with the UPASS, please contact the PRESTO Contact Centre at 1-877-378-6123 during the hours of:
- Monday to Friday 6 a.m. to 10 p.m.
- Weekends 9 a.m. to 9 p.m.
- Holidays 9 a.m. to 5 p.m.
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Helpful Hints
Reporting your lost, stolen or damaged physical card and transferring the balance - https://www.prestocard.ca/en/about/report-lost-card.
PRESTO APP not visible in your App or Google Play Store? Your country may not be set to Canada in your device settings.
- For iPhones: Open Settings> tap your name> Media and Purchases> View Account> Country/Region> Change Country or Region and follow the prompts.
- For Android Phones: Open the Google Play Store App> Account> under Country and Profiles, find your name and country> follow the prompts.
Still unable to add the digital PRESTO card?
- Ensure your device has the latest update.
- Restart your device.