Are appointments being offered in-person?
Your first appointment will be hosted virtually. You will then have the choice to attend subsequent appointments in-person or by Zoom according to your preference. If you're not able to attend your first appointment virtually, please contact us at email@example.com or phone 705-748-1386 to request a meeting in-person.
I don't have a private space to attend my first appointment virtually. What do I do?
If you're not able to attend a virtual meeting for whatever reason, please contact us at firstname.lastname@example.org or phone 705-748-1386 to arrange a meeting in-person.
What health and safety measures are in place for in-person appointments?
Masks are optional and welcome. If you feel unwell at the time of your appointment, please notify us as soon as possible. Students who are unwell on the day of their appointment will have the option to meet virtually or reschedule to another date.
How do I book an appointment?
Students may request an appointment by submitting the following form. Once you submit the form, you will receive booking instructions by e-mail.
What is the cancellation policy?
If you need to cancel or reschedule your appointment, please phone our office or e-mail your therapist at least 24 hours before your appointment time. Missing an appointment without notice negatively impacts our service by taking away time that could have been offered to another student. If you feel unwell and/or showing symptoms of COVID-19 at the time of your appointment, please contact us to reschedule.
Where can I turn for urgent support?
Support is available 24/7 by phoning 4 Counties Crisis or checking out our list of crisis resources. Additionally, students in distress may contact our front desk for assistance at 705-748-1386. If there is an emergency and you require immediate support, please contact Trent Security, phone 911 or go to your nearest hospital.
What kind of counselling does Trent offer?
Trent uses an approach called one-at-a-time therapy, commonly known as single session therapy. Students attend one session at a time focused on a specific goal or issue, and are welcome to return for additional sessions as needed.
What if I require additional support?
If you require frequent, intensive, or specialized support, your therapist may recommend that you connect with resources and/or service providers in the community. Your therapist will assist you with a referral.