Frequently Asked Questions
COVID 19 - FAQ's
For answers to frequently asked questions during the COVID-19 situation, visit Our Response to COVID-19
COVID 19 - UPDATE
In the current environment of COVID 19, the Finance department is following the protocol of the University and working at providing essential services on a priority basis. Staff are working remotely and voicemail messages left on the Student Accounts voicemail system, will be returned as quickly as possible. When leaving a message, please include your name, student number, contact information and a brief explanation of the purpose of your call. You can also reach us by e-mail at: email@example.com Thank you for your patience and understanding.
Q: I am receiving OSAP funding, do I have to pay my fees by the August 28th payment deadline?
A: No, you do not have to pay your fees by August 28th. The University confirms your funding and will allow you to defer your payment until September 25th.
Q: What if my OSAP is not received by September 25th.
A: Accounts that have an outstanding balance after September 25th will be charged a $75.00 late payment fee, the unpaid balance will be subject to interest and the account will be blocked.
Advance Tuition Deposit
Q: Will my advance tuition deposit be accepted after the due date?
A: Yes, the advance tuition payment will be accepted after the due date. Please note that registering in limited enrolment courses may be affected by late payment.
Q: I am funded by OSAP or an out of province student loan. Do I have to pay the advance tuition payment?
A: Yes, all Trent University students are required to pay the advance tuition payment. Please note that registering in limited enrolment courses may be affected by non-payment and/or by late payment of the advance tuition payment.
Q: Why is a convenience fee being charged if I use credit card to pay my student account?
Moneris convenience fee is increasing from 1.75 to 2.25% effective February 13, 2021
A. Credit card payment is an additional option offered to students to pay their account, however, there is a cost associated with this service. An agreement has been signed with Moneris Solutions whereby Moneris will provide the ability to pay your student account (i.e. tuition, etc) fees using a credit card. In exchange for this service, Moneris will charge the students a 1.95% convenience fee. This fee is set by Moneris and is subject to change.
Q: What does "the convenience fee is non-refundable" mean?
A. The convenience fee is charged and collected by Moneris to allow for the payment by credit card. This fee is not applied toward your Trent student account balance. Once your payment transaction has been completed, the convenience fee is not refundable. If your payment results in an overpayment of your student account (due to an error in amount paid or you drop courses in time for a refund), the student account portion can be refunded, but the original convenience fee paid to Moneris cannot.
Q: What type of credit cards are accepted?
A. Visa and MasterCard credit cards are accepted.
Q: Will I receive a receipt?
A. Yes, our online process will provide you with a confirmation of payment. All students should review their student account statement regularly to ensure all payments have been received.
Q: How quickly does a credit card payment show on my student account?
Your payment will show on your student account statement with 24-48 hours after making the payment.
Q: What if I don't want to use a credit card and/or pay the convenience fee?
Trent's preferred methods of payment are:
Payments within Canada:
Online or telephone banking - through your financial institution
Outside of Canada:
Flywire International Payment Portal or GlobalPay for International students
Consent for Release of Fee Information
Q: How do I provide consent for release of fee information?
Due to the Freedom of Information Act, personal information cannot be released to anyone other than the student without the student's signed consent. This includes parents, relatives, faculty, public and private organizations. Students wanting to give authorization for others to contact the Student Accounts Office on their behalf must complete the consent form on your MyTrent portal, tick the Financial Services box and save.
Fees & Payments
Q: Will my Non-refundable advance payment of tuition reduce the amount I owe for the September payment?
Moneris convenience fee is increasing from 1.75 to 2.25% effective February 13, 2021 Yes, your non-refundable advance tuition payment will be applied to your fall term payment due August 28, 2020.
Q: I require confirmation of enrolment for an RESP withdrawal or a student bank loan. Who do I contact for this form?
A: Please contact the Office of the Registrar Email: firstname.lastname@example.org.
Q: How do I receive my student tax forms (T2202A and T4A)?
A: The student tax forms will be available to all students on their MyTrent student portal by February 28. This information requires a personal login by the student and may be accessed under the MyArchives section. The University no longer provides hard copies of tax forms that have been sent electronically to the student portal. For parents who require this information, it will be the responsibility of the student to provide copies. Duplicate copies of tax forms from prior years are subject to a fee of $18.50 for each document requested. Residence fees are not eligible for the tax form and any inquiries relating to this ineligibility should be directed to the Canada Revenue Agency.
Q: If I withdraw, will I still owe fees?
A: Students completing the withdrawal process before September 24 will forfeit the advance tuition payment. Students are responsible for fees for the 4 month academic year and as such, withdrawals after September 24 will have financial penalties. Consult with the Student Accounts Office and be fully informed regarding financial consequences upon withdrawal before completing withdrawal.
Q: Can my fees cohort year change?
A. Yes, your fees cohort will change under the following circumstances:
- If you do not complete a course in the year you are admitted to your program, your fees cohort will change if you are readmitted or allowed to defer your admission to the next year.
- If you do not complete at least one course over a total of any four or more consecutive summer and fall/winter sessions (two years), you are assigned the fees cohort year for the year in which you 'reactivate' your file.
- If you complete your original program or are accepted into a new program of study, your fees cohort will change to the year you enter the new program.
- If you take longer than 5 years to finish your degree, you will be charged fees according to the oldest cohort.