Frequently Asked Questions
Advance Tuition Deposit
Q: I can't find the link on your website to pay my advanced tuition deposit?
A: There is no direct link for making this payment. The University offers many different payment methods, click on the Payments bar to the right of this page to choose your payment method.
A: There is no direct link for making this payment. The University offers many different payment methods, click on the Payments bar to the right of this page to choose your payment method.
Q: My student account statement does not show an invoice for the tuition deposit?
A: Your student account will not be invoiced for the tuition deposit. Your payment of the tuition deposit will show as a credit on your account and will be applied towards your upcoming fees.
A: Your student account will not be invoiced for the tuition deposit. Your payment of the tuition deposit will show as a credit on your account and will be applied towards your upcoming fees.
Q: Will my Non-refundable advance payment of tuition reduce the amount I owe for the August payment?
Yes, your non-refundable advance tuition payment will be applied to your fall term payment.
Yes, your non-refundable advance tuition payment will be applied to your fall term payment.
Q: I am funded by OSAP or an out of province student loan. Do I have to pay the advance tuition payment?
A: Yes, all Trent University students are required to pay the advance tuition payment. Please note that registering in limited enrolment courses may be affected by non-payment and/or by late payment of the advance tuition payment.
A: Yes, all Trent University students are required to pay the advance tuition payment. Please note that registering in limited enrolment courses may be affected by non-payment and/or by late payment of the advance tuition payment.
Q: Will my advance tuition deposit be accepted after the due date?
A: Yes, the advance tuition payment will be accepted after the due date. Please note that registering in limited enrolment courses may be affected by late payment.
A: Yes, the advance tuition payment will be accepted after the due date. Please note that registering in limited enrolment courses may be affected by late payment.
COVID 19 - FAQ's
For answers to frequently asked questions during the COVID-19 situation, visit Our Response to COVID-19
COVID 19 - UPDATE
The Finance department, following COVID-19 protocol set by the University, continues to operate with enhanced health and safety protocols including wastewater testing, improved ventilation systems throughout our buildings on both campuses, and robust cleaning and sanitization. As of June 20,2022 Masks became optional on Trent's campuses and we respect the decision of students, staff and faculty regarding their choice on masking. The University strongly encourages wearing a mask in spaces that have high-capacity limits and limited ability for physical distancing. Masks are available at college offices, the libraries on both campuses, as well as the Student Centre.
Stay home if you are unwell-If you are feeling unwell or are required to self-isolate, please do not come to campus. If you have been exposed to someone with COVID-19, be sure to review this helpful guide from the Province at ontario.ca/exposed.
Our office is open Office hours: Monday – Thursday – 8:30-4:00 p.m. and Friday 10:00 to 4:00 p.m. Our office is currently working through a high volume of email and phone calls and will continue to respond to everyone. When leaving us a message, be sure to include your student number, name, contact information and a brief explanation of the purpose of your call or email. To refrain from overloading our system, please only leave 1 message. We will return your call in order of calls received. We can be reached by emailing: studentaccounts@trentu.ca
Thank you for your patience and understanding during this busy time.
OSAP Funding
Q: I am receiving OSAP funding, do I have to pay my fees by the August 26th payment deadline?
A: No, you do not have to pay your fees by August 26th. The University confirms your funding and will allow you to defer your payment until September 23rd..
A: No, you do not have to pay your fees by August 26th. The University confirms your funding and will allow you to defer your payment until September 23rd..
Q: What if my OSAP is not received by September 23,2022.
A: Accounts that have an outstanding balance after September 23rd will be charged a $75.00 late payment fee, the unpaid balance will be subject to interest and the account will be blocked.
A: Accounts that have an outstanding balance after September 23rd will be charged a $75.00 late payment fee, the unpaid balance will be subject to interest and the account will be blocked.
Q: I am funded by OSAP or an out of province student loan. Do I have to pay the advance tuition payment?
A: Yes, all Trent University students are required to pay the advance tuition payment. Please note that registering in limited enrolment courses may be affected by non-payment and/or by late payment of the advance tuition payment.
A: Yes, all Trent University students are required to pay the advance tuition payment. Please note that registering in limited enrolment courses may be affected by non-payment and/or by late payment of the advance tuition payment.
Convenience Fee
Q: Why is a convenience fee being charged if I use credit card to pay my student account?
A. Credit card payment is an additional option offered to students to pay their account, however, there is a cost associated with this service. An agreement has been signed with Moneris Solutions whereby Moneris will provide the ability to pay your student account (i.e. tuition, etc) fees using a credit card. In exchange for this service, Moneris will charge the students a 2.5% effective February 13, 2021 convenience fee. This fee is set by Moneris and is subject to change.
A. Credit card payment is an additional option offered to students to pay their account, however, there is a cost associated with this service. An agreement has been signed with Moneris Solutions whereby Moneris will provide the ability to pay your student account (i.e. tuition, etc) fees using a credit card. In exchange for this service, Moneris will charge the students a 2.5% effective February 13, 2021 convenience fee. This fee is set by Moneris and is subject to change.
Q: What does "the convenience fee is non-refundable" mean?
A. The convenience fee is charged and collected by Moneris to allow for the payment by credit card. This fee is not applied toward your Trent student account balance. Once your payment transaction has been completed, the convenience fee is not refundable. If your payment results in an overpayment of your student account (due to an error in amount paid or you drop courses in time for a refund), the student account portion can be refunded, but the original convenience fee paid to Moneris cannot.
A. The convenience fee is charged and collected by Moneris to allow for the payment by credit card. This fee is not applied toward your Trent student account balance. Once your payment transaction has been completed, the convenience fee is not refundable. If your payment results in an overpayment of your student account (due to an error in amount paid or you drop courses in time for a refund), the student account portion can be refunded, but the original convenience fee paid to Moneris cannot.
Q: What type of credit cards are accepted?
A. Visa and MasterCard credit cards are accepted.
A. Visa and MasterCard credit cards are accepted.
Q: Will I receive a receipt?
A. Yes, our online process will provide you with a confirmation of payment. All students should review their student account statement regularly to ensure all payments have been received.
A. Yes, our online process will provide you with a confirmation of payment. All students should review their student account statement regularly to ensure all payments have been received.
Q: How quickly does a credit card payment show on my student account?
Your payment will show on your student account statement with 24-48 hours after making the payment.
Your payment will show on your student account statement with 24-48 hours after making the payment.
Q: What if I don't want to use a credit card and/or pay the convenience fee?
A:Trent's preferred methods of payment are:
A:Trent's preferred methods of payment are:
Payments within Canada:
Online or telephone banking - through your financial institution
Outside of Canada:
Flywire International Payment Portal or GlobalPay for International students
Consent for Release of Fee Information
Q: How do I provide consent for release of fee information?
Due to the Freedom of Information Act, personal information cannot be released to anyone other than the student without the student's signed consent. This includes parents, relatives, faculty, public and private organizations. Students wanting to give authorization for others to contact the Student Accounts Office on their behalf must complete the consent form on your MyTrent portal, tick the Financial Services box and save.
Due to the Freedom of Information Act, personal information cannot be released to anyone other than the student without the student's signed consent. This includes parents, relatives, faculty, public and private organizations. Students wanting to give authorization for others to contact the Student Accounts Office on their behalf must complete the consent form on your MyTrent portal, tick the Financial Services box and save.
Fees & Payments
Q: Will my Non-refundable advance payment of tuition reduce the amount I owe for the September payment?
Yes, your non-refundable advance tuition payment will be applied to your fall term payment.
Yes, your non-refundable advance tuition payment will be applied to your fall term payment.
Q: I require confirmation of enrolment for an RESP withdrawal or a student bank loan. Who do I contact for this form?
A: Please contact the Office of the Registrar Email: registrar@trentu.ca.
A: Please contact the Office of the Registrar Email: registrar@trentu.ca.
Q: How do I receive my student tax forms (T2202 and T4A)?
A: The student tax forms will be available to all students on their MyTrent student portal by February 28. This information requires a personal login by the student and may be accessed under the MyArchives section. The University no longer provides hard copies of tax forms that have been sent electronically to the student portal. For parents who require this information, it will be the responsibility of the student to provide copies. Duplicate copies of tax forms from prior years are subject to a fee of $18.50 for each document requested. Residence fees are not eligible for the tax form and any inquiries relating to this ineligibility should be directed to the Canada Revenue Agency.
A: The student tax forms will be available to all students on their MyTrent student portal by February 28. This information requires a personal login by the student and may be accessed under the MyArchives section. The University no longer provides hard copies of tax forms that have been sent electronically to the student portal. For parents who require this information, it will be the responsibility of the student to provide copies. Duplicate copies of tax forms from prior years are subject to a fee of $18.50 for each document requested. Residence fees are not eligible for the tax form and any inquiries relating to this ineligibility should be directed to the Canada Revenue Agency.
Q: If I withdraw, will I still owe fees?
A: Students completing the withdrawal process before September 22,2022 will forfeit the advance tuition payment. Students are responsible for fees for the 4 month academic year and as such, withdrawals after September 22,2022 will have financial penalties. Consult with the Student Accounts Office and be fully informed regarding financial consequences upon withdrawal before completing withdrawal.
A: Students completing the withdrawal process before September 22,2022 will forfeit the advance tuition payment. Students are responsible for fees for the 4 month academic year and as such, withdrawals after September 22,2022 will have financial penalties. Consult with the Student Accounts Office and be fully informed regarding financial consequences upon withdrawal before completing withdrawal.
Q: Can my fees cohort year change?
A. Yes, your fees cohort will change under the following circumstances:
A. Yes, your fees cohort will change under the following circumstances:
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If you do not complete a course in the year you are admitted to your program, your fees cohort will change if you are readmitted or allowed to defer your admission to the next year.
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If you do not complete at least one course over a total of any four or more consecutive summer and fall/winter sessions (two years), you are assigned the fees cohort year for the year in which you 'reactivate' your file.
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If you complete your original program or are accepted into a new program of study, your fees cohort will change to the year you enter the new program.
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If you take longer than 5 years to finish your degree, you will be charged fees according to the oldest cohort.