Important Notice About Payments
đźš« Do not overpay your student account.
If payments exceed tuition and residence fees or are made where no fees are billed, the University reserves the right to:
- Hold the credit for future academic sessions, or
- Return the funds to the original payer using the original method.
💡 Note: Students are advised to use only the University’s approved payment methods. Where payments are made using non-approved methods, the University cannot guarantee the receipt of funds, the timely processing of payments, or the ability to issue refunds. Students do so at their own risk.
đź’ˇ Note: The University is not responsible for refunds sent to an incorrect account if banking information is provided incorrectly by the student. The University will work with our financial institution to recall the funds on a best-effort basis.
Refund Processing Times & Fees
| Refund Type | Processing Time | Refund Fee |
|---|---|---|
| Domestic Refund | 3–4 weeks | $25–$100 per refund |
| International Refund | 6–10 weeks | $25–$100 per refund |
APPLICANT REFUNDS
- Students whose Visas have been denied by IRCC will receive a refund of the credit balance of their student account less a refund processing fee.
- Students not attending Trent forfeit their deposit.
STUDENT REFUNDS
➤Students requesting a refund of OSAP, Trent scholarship or bursary credit:
- Complete the Financial Aid Refund Form
➤Graduate student refund requests:
- Go to myTrent>Finances>Financial Aid>Graduate Refund Request
➤MPower funded student refund requests:
- Go to Self-Serve Hub > Student Accounts > Refund Request Form
➤Withdrawn student refund requests:
- Complete the withdrawal form on the academic tab in your portal
- Advise Financial Aid of your withdrawal if you’ve received OSAP, scholarship or bursary funding
- Cancel your residence application and return your key to the Housing Office
- A tuition forfeiture charge will be applied to your account if withdrawal occurs prior to the financial drop deadline
- Refunds will be issued within 45 days of the withdrawal date
- Go to Self-Serve Hub > Student Accounts > Refund Request Form
➤Refund of Account Overpayment
- Go to Self-Serve Hub > Student Accounts > Refund Request Form
TRANSFER CREDIT FROM YOUR STUDENT ACCOUNT TO YOUR TRENTU CARD
Visit the Student Accounts Office in person, Blackburn Hall Suite 114 or the Student Accounts office
Or
- Email Student Accounts with your request
REFUND SCHEDULES
Bank Account Icon Information Support
HOW TO REQUEST YOUR REFUND
Step 1: Request a Refund
- 🧾 Log into myTrent portal
Go to Self-Serve Hub > Student Accounts > Refund Request Form - ✉️ If you do not have portal access to myTrent, email your refund request and visa denial documentation to:
studentaccounts@trentu.ca
Include your full name and student number.
Step 2: Receiving Your Refund
➤ Students Who Paid from a Canadian Bank Account:
Add bank info via the “Your Bank Information” icon under Finance in myTrent. Your refund will be deposited to your bank account automatically via Electronic Funds Transfer (EFT)
Add link to Banking Support (hyper)
➤International Students Whose Fees Were Paid from a Canadian Bank Account by Someone Other than Themselves:
- Refunds will be returned to the original payer by cheque.
- Complete and submit the Refund Request Form in the Self-Serve Hub.
- If you do not have access to log into the myTrent portal, request a third-party refund form from studentaccounts@trentu.ca; complete and return the form.
- If a third-party approval form is not received, the university will issue a refund through Convera as an international wire payment.
➤ Fees Paid by International Wire:
- Refunds made via TransferMate or Convera will be returned in the same way.
📧 Support Contacts:
- TransferMate: edu@transfermate.com
- Convera: studentsupport@convera.com
➤ Fees Paid by Credit Card:
- Refund will be issued to the original credit card where possible.