Forms
Consent to disclose personal information (.pdf) form is required if you request medical records transferred between Health Centres. Once the form is completed, please e-mail it to healthservices@trentu.ca
If you have any questions about how to fill out the form please contact Student Health Services at 705-748-1481.
Please note: There may be a fee associated with a record transfer depending on where it is being sent.
Fees
The following is a list of fees charged at Student Health Services. Fees will be charged directly to your student account and will appear as "Health Services". Effective May 2025, Updated October 21st 2025.
| Physician Appointment Late Cancellation | $39 |
|---|---|
| Physician Appointment Missed Appointment | $39 |
| Physician Appointment Late Arrival (so that appointment needs to be rescheduled) | $39 |
| Physician Specialized* Appointment Late Cancellation | $65 |
| Physician Specialized* Appointment Missed Appointment | $65 |
| Physician Specialized* Appointment Late Arrival (so that appointment needs to be rescheduled) | $65 |
| *Specialized appointments include: Nexplanon and IUD insertions, PAPs, New Mental Health appointments, New Gender Affirming Care appointments, Positive TB test review appointments, Uninsured form completion appointments , New Lifestyle Medicine appointments, and any other appointment scheduled for 40 minutes or longer. | |
| Missed Nurse Visit for New Mental Health Appointment, STI Screening, or TB test/read | $15 |
| Uninsured Forms | up to $150 |
| Crutches if not returned | $25 |
| SAD Lamp if not returned | $90 |
| Medical Record Transfer Non-Health Information Custodian, or second request direct to patient (electronic) | $30 |
| Medical Record Transfer printed/physical mail | $30 for 20 pages and then $0.25 for each additional page |
| HPV Vaccine: Gardasil 9 (one dose) (students can apply to the TCSA for 80% reimbursement) | $180.40 |
| Prescription Renewals without an appointment | $20 |
| Non-indicated pregnancy test | $5 |
| Psychiatrist Appointment Consultation (First) Appointment - late cancellation, no show, or late arrival | $300 |
| Psychiatrist Appointment 50 Minute Follow Up - late cancellation, no show, or late arrival | $180 |
| Psychiatrist Appointment 20 minute Follow Up - late cancellation, no show, or late arrival | $90 |
| Students who do not have either OHIP/provincial/territorial or UHIP coverage will be charged for their appointment visit. The fee will vary based on the concern. | |
| Students who have an expired health card and have not provided an updated version code and expiry date six weeks from the date of appointment will be billed the OHIP rate of the appointment. |
Policies
Missed Appointment and Cancellation Policy
We require at least 24 hours prior notice if you are cancelling an appointment.
A message may be left on the phone at 705-748-1481, 24 hours a day.
Failure to keep an appointment or to provide adequate notice (24 hours) will result in a fee being charged to your student account.
Privacy Statement
The staff at Student Health Services are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. This includes:
1. Collecting only the information that may be necessary for your care;
2. Keeping accurate and up to date records;
3. Safeguarding the medical records in our possession;
4. Sharing information with other health care providers and organizations on a “need to know” basis where required for your health care;
5. Disclosing information to third parties only with your express consent, or when necessary for legal reasons; and
6. Retaining/destroying records in accordance with the law. Paper files will be destroyed ten years after the last visit to Student Health Services. Electronic files will be kept for at least 10 years after the last visit to Student Health Services.
Your request for care from us implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.
We take steps to protect your personal health information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal. We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes which you have consented.
You may request access to or correct your personal health records. You may also obtain copies of your records. Please speak to us if you have concerns about your records' accuracy.
If you would like to discuss our privacy policy in more detail or have specific questions or concerns about how your information is handled, please reach out to us or contact the privacy officer in the University Secretariat’s office
Medical Certificate Policy
Trent Student Health Services strives to ensure that conditions are fair and consistent for all students. A medical certificate, commonly referred to as a “medical note,” “sick note,” or “doctor’s note,” will only be issued in situations where an illness or injury results in a significant disruption of academic work.
In all cases the student should first communicate with their instructor about their absence and/or missed coursework.
The medical certificate must be completed by the physician who personally examined the student at the time of their illness.
Medical certificates will not be issued under the following circumstances:
A recovered illness and/or previously missed labs or classes
Minor illnesses (e.g. common colds, flu-like symptoms, bladder infections, headaches, etc.)
A recognised disability or chronic health concern (see Student Accessibility Services for information about accommodations)
Long term sleep/wake problems related to lifestyle