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  3. Service Desk Support Coordinator

Service Desk Support Coordinator

Job Title:
Service Desk Support Coordinator
Date Posted: June 12, 2025
Closing Date: July 10, 2025 - 4:00PM
Job Number: C-064
Band: 9
Department: Information Technology
Supervisor Title: Director, Client Services
Status: Full-time (35 hours per week), Regular
Location: Peterborough
Salary Range: $71,734 - $84,692 per annum i.e. $2,759 - $3,257.37 bi-weekly
Start Date: As soon as possible

Job Purpose:

Under minimal supervision, this position is responsible for overseeing the first level Service Desk student staff and ensuring that end users are receiving the appropriate assistance within the service level expectations. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user service requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Coordinator will also contribute to problem resolution and quality assurance by giving in-person, hands-on support to end users at the desktop level and liaising with level 2 staff.  Must be available for regular weekend and evening shifts and have a valid Ontario Driver’s License – Class G.


For more information, please view the full Position Description or visit trentu.ca/employment.

To Apply: Those interested in applying are asked to submit a cover letter, resume and application form (if applicable), by email to jobs@trentu.ca (Microsoft Word or Adobe PDF) no later than the above closing date at 4:00 p.m. Please note your full name and the job title in the subject line of your email (i.e. First and Last Name – Job Title). Applications from external candidates will be considered only when accompanied by a completed Employment Application Form.

Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact humanresources@trentu.ca.

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