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  1. Trentu.ca
  2. Equity & Human Rights Office
  3. Focus Areas
  4. Accessibility
  5. Education & Training
  6. Accessible Document Training

Accessible Document Training

Accessible Document Training

The Centre for Human Rights, Equity and Accessibility CHREA offers training on accessible documents, with a focus on electronic and public-facing web documents, in order to meet the Accessibility for Ontarians with Disabilities Act (AODA) requirements for web accessibility.

Current training offered includes: 

  • Creating Accessible Microsoft Word (MS) document and forms
  • Creating Accessible PDF documents and forms
  • Creating accessible MS PowerPoint presentations
  • Creating Accessible MS Excel files
  • eCampus Ontario Accessible Digital Content Training (Accessible PressBook)

See our current training schedule or contact us to book training for your department/group. 

Below is a MS Word Document - Accessibility Primer you can read.

From this page you can also link to the following resources on accessible documents and websites: 

Trent's Marketing and Communications Web Accessibility Resource

Trent University’s Guide to Accessible Microsoft Word Documents

Tip Sheet for Microsoft Word

Trent University's Guide to Accessible PDF Documents

Tip Sheets -

  • PDFs
  • PDF Forms

If you have any questions, please see the FAQ below, and if your question is not listed there, please contact EHRO.


Microsoft Word Document - Accessibility Primer

There are a few straightforward ways to make MS Word documents significantly more accessible to people with disabilities, including those with visual impairments, learning disabilities and intellectual disabilities. To begin with, we’ve created a style template to make it easier for you to format your documents in an accessible way.

Headings

Adding heading styles to documents is crucial for enabling people with people with disabilities to successfully navigate through the document.

Once the style template is loaded, you can quickly assign headings by clicking in the left margin beside text that you want to make into a heading. You’ll notice that the mouse cursor turns to an arrow facing right – it needs to be in this mode to select a group of text. You can select multiple lines of text in different places in the document (i.e. all the text to be made into headings) by hitting ctrl while you click. Once text is selected, use the style pane in the ribbon at the top to assign heading styles. Lower level headings can be assigned Heading 2 or Heading 3.

Once all of the headings have been assigned, open the navigation pane, by clicking on the View menu at the top of the screen and then selecting Navigation Pane under the Show section (towards the left side). In the navigation pane, you’ll see that with the headings programmed, you can easily navigate the structure of the document.

Ensuring styles from accessible template are applied

If you are working on updating an existing document to an accessible format, you may need to go through some extra steps to apply the styles from the accessible style template. A common issue is that when load the accessible style template, the text in the document does not update. Also, you may find that when you select a block of text and try to apply a style, it does not change.

MS Word assumes that any manual updates to default style (font type, font size, spacing, etc.) should override the default styling. When you loaded the accessible style template (see above) it replaced the default template and became the new default style, but it does not override any manually changed styles, even though these occurred before the new template was loaded. Imagine that there are two layers of styling on top of each other. The bottom layer is the default styling, and the second layer on top is the manually adjusted styling. Loading the accessible style template replaces the bottom layer but leaves the top layer. All this to say, in these situations, in order to get to the accessible styling in the bottom layer you need to remove the styling on top.

To remove styles, you need to open the style pane. In the ribbon at the top, notice the section called “Styles”. In the bottom right of that section there is a little arrow pointing down and to the right; click on it to open the style pane. At the top of the style pane there is an option called “Clear All”. To remove styling from a block of text (and revert to the default) highlight the text and click “Clear All”.

Alt text for images

Adding alt text to images allows people who cannot see the image to know what meaning the image is trying to convey. To add alt text, right click the image and click Format Picture. In the panel that opens, click the icon with the four-way arrows. Add a title and a description. The description should be focused on the meaning that the image is conveying. For example, rather than saying “a group of people on the Faryon bridge”, you could say “four students on the Faryon bridge, smiling and leaning against each other on a sunny day.” Images should also be “in line” rather than have text flowing around them, otherwise screen readers may miss either the alt text or the flowing text. To make images “in line”, right click the image, mouse over “Wrap Text”, and select “In Line with Text”.

Hyperlinks

Hyperlinks have two components, the URL that is linked to and the text that is displayed and clicked in the document. The text that is displayed should describe the link and not just be the URL. For example, rather than www.trentu.ca, you would write Trent University website. To format links properly, type the descriptive text, highlight it, right click, and select “Hyperlink”. In the menu that opens, you’ll see that you can add the actual URL at the bottom. To edit an existing hyperlink, right click on it and select “edit hyperlink”. From there you can edit, at the top, the “Text to Display”.

Extra spaces

It is important to eliminate extra spaces between paragraphs and between words, as a screen reader will read each space (i.e. it will actually say “space, space, space”). To add extra space between paragraphs, rather than hitting enter you should alter the paragraph styling. In the ribbon at the top of the screen, there is a section called ‘Paragraph’ (that has the options for bulleted lists, indents, etc). Notice that in the bottom right of this section there is a small arrow pointing down and to the right; clicking this opens the Paragraph style window. Use the Spacing section in the Paragraph style window to add or remove space before or after a paragraph.

The accessibility checker (see below) will also point out the places in the document where there are extra spaces.

Tables

In general it is best to avoid the use of tables when possible. Tables can be difficult for screen readers to interpret, and can be challenging to interpret for people with low vision and learning disabilities. As well, long tables are difficult to navigate as the heading features described above cannot be applied to the content of tables.

If a table is required, try to make it as simple as possible, avoiding the use of complex nested tables with blank rows and columns.

Accessibility checker

MS Word has a built in accessibility checker. It does not catch all the issues discussed in this document, and when it says “no issues found” that does not necessarily mean that the document is fully accessible. That being said, the checker is a useful tool for pointing out some common issues, and it provides information on how and why to fix issues.

To open the accessibility checker, click on “File”. In the Info menu that opens, click on the box called “Check for issues” and then click on “Check Accessibility”. If this option is not available, the first box should say “Convert”; click on “Convert” and then click okay in the box that opens. After this, go back to the File->Info menu and the check accessibility option should become available.

Screen shot of how to access the Accessibility Checker in Microsoft Word

Font size, colour, etc.

With the accessible style template loaded, as long as you are using the default styles you don’t need to worry about using appropriate font size, colour, etc. If you wish to apply styles different from the defaults in the accessible style template, as a general guideline fonts should be size 12 or more, and sans serif (i.e. no ornamentation). Avoid the following when possible: all caps, italics, and underlines. Colours are okay, but colour contrast is important. Black on white or white on black are the best choices. If you have specific questions you can contact Andrea Walsh, Institutional Accessibility Advisor by email or by phone at extension 6602.

Accessible Document Training FAQ

What is an accessible document?

The term “accessibility” can be applied to a range of issues and topics; in this context, we are referring to creating accessible documents, which meet the needs of people with different disabilities including those with visual, learning and cognitive disabilities. Some of these individuals will use assistive technology to access information such as devices that magnify text,  read the text aloud or allow the person to adapt the appearance of text (i.e. colour and contrast changes). We need to make documents that allow for use of these technologies or other strategies that individuals may use to access information.

Why create accessible documents?

Improving accessibility (of documents, facilities, etc.) promotes inclusion, dignity and equal access to opportunities.

In Ontario, we also have a legislated obligation to provide access to information, through the accessible formats provisions of the Accessibility for Ontarians with Disabilities Act (AODA). The Information and Communication Standard of the AODA requires us o provide accessible formats and communication supports, upon request. As an educational institution, Trent also has obligations to provide educational material in an accessible format, upon request; this includes accessible formats of student records, program information, and materials used for educational purposes. There are specific obligations for libraries of educational institutions to provide print as well as digital and multimedia resources in an accessible format when requested, with some exceptions. Also, under the AODA Information and Communication Standard are requirements for websites and web content; this includes documents on the web.

The Ontario Human Rights Code also requires that Trent accommodate disability-related needs including those relevant to education, housing and employment.

Do all documents posted on Trent’s website need to be accessible?

According to the AODA, as of January 1, 2014, Trent was required to ensure that all new websites and web content including documents posted to the external (public-facing) website met Web Content Accessibility Guidelines (WCAG) 2.0 Level A criteria. As of January 1, 2021, all websites and web content that have been posted after January 1, 2012 need to meet WCAG 2.0 Level AA criteria. There are exceptions in the AODA made for captioning of live-streamed content and for audio description of pre-recorded content.  

Do documents posted on Blackboard or the portal need to be accessible?

Given that the portal, including Blackboard, is accessed by password protection and is not available to the public, it is considered the internal “intranet” as opposed to “internet.” Public sector organizations such as Trent, are not required under the AODA, to make intranet sites accessible, but are required to provide any content, when requested, in an accessible format. Despite the lack of a legislated requirement, best practice would suggest that we strive to make all content accessible.  Visit the Blackboard website for more information on the accessibility features available.

Do print or hard copy documents need to be made accessible?

Under Section 12 of the Information and Communication Standard of the AODA, Trent, as a public sector organization, is required to provide information in accessible formats, upon request; this could include requests for electronic or hard copy documents.

Can I have two versions of a document, one that is accessible and is not?

While this is an acceptable practice, it is often not considered “best practice”. The principle of integration, as it relates to accessibility means that goods and services should be available to persons with disabilities in the same way that they are for everyone else. Think of two lines at a bank. One may have a lowered counter with a chair while the other counters are higher. Although it is permissible to have two lines, one of which offers accessibility, it would be more inclusive if all counters were lowered to make them accessible. Similarly, with documents, it is possible to have two versions, but ideally, your main document is drafted from the start, to be accessible; this is also a less labour intensive approach for the document creator.

What is the required timeline for providing an accessible document when it is requested?

The AODA indicates that requests must be met in a “timely manner.” Timelines for meeting the request may vary depending, for example, on the complexity of the format request and the resources available to the organization in meeting the request. For instance, requests for Braille conversion may require more time to produce than creating a large print format.

Who covers any costs associated with creating accessible formats at Trent University?

Student Accessibility Services works with students who request accessible course materials. Most often, for other types of documents, it will be the responsibility of the department/program that receives the request to provide an accessible document and as such, they are required to cover any costs associated with creation or production of the accessible document. Staff members at Trent’s Centre for Human Rights, Equity and Accessibility (CHREA) are available to consult on how to meet a request, but CHREA does not cover costs of producing accessible documents. For more information, please see the Accessible Formats Request Guideline. The cost cannot be passed onto the individual who is making the request.

Is it possible that some information cannot be converted to an accessible format?

Yes, the AODA does make provisions for “unconvertible information.” Examples of such information may relate to format such as x-rays or challenges in conveying visually complex information such as scientific diagrams. When information cannot be converted, Trent is required to work with the person making the request to provide both an explanation of why the information cannot be converted to an accessible format and to provide a summary of the requested information in a format that meets the needs of the individual.

Where can I go to learn more about making documents accessible at Trent University?

EHRO offers a range of options for gaining more information on creation of accessible documents, which have included workshops, departmental consultation and drop-in hours. Please contact access@trentu.ca or 705-748-1011 extension 6602 to learn about current offerings for accessible document supports.

Where can I go for information on website accessibility at Trent University?

Trent University’s Communications department has a website, which provides information on creating accessible websites and web content. 

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