The Athletics Centre accepts cash, debit, cheque, mastercard, visa and TrentU cards as payment options. Please see Memberships for details on monthly pre-authorized payments.
Cash Payments
All refunds for purchases made by cash that require a refund may be redeemed as a credit to a customer’s account for future use, or a cheque request can be made. Cheque requests can take up to 28 days to complete and will be sent to the customer by mail.
Debit Payments
In order to process a refund for a debit card transaction, a cheque will be mailed to the payor.
Payments made in person
In order to process a refund for payments that were made in-person at the Athletics Centre, the customer must visit the Athletics Centre to receive the refund through the terminal. Refunds cannot be completed over the phone.
Credits
Credits can be placed on a customer’s account to be used for future program registration or to purchase other services offered at the Athletics Centre. Credits will expire after 24 months.
Program Withdrawals & Refund Policy
These policies apply to all registered programs, unless stated otherwise. Please visit Camp Enrolment for Trent Excalibur Camp withdrawal and refund policy. Please visit Membership Policies for policies related to Athletics Centre memberships.
Up to seven business days prior to the first class
Refund issued, less an administration fee of 10% or $10 minimum.
Less than seven business days prior to the first class
Refund issued only with medical certificate, less an administration fee of 10% or $10 minimum
After first class
Pro-rated refund issued with a medical certificate less an administration fee of 10% or $10 minimum.
One day clinics/crash courses/exam fees/recertification courses/materials
No refund.