Refunds
The refund tables outline the percentage at certain dates during the academic year at which credit is calculated for full withdrawal from the University or for a course drop by a part-time student. The actual amount of refund will depend on the amount of fees actually paid. The refund schedule assumes that all fees are paid. Student Association and Organization Fees are not refundable by the University.
While Students may opt to seek financing for their education through private lenders, please be aware that Trent University will not issue refunds greater than the student's Trent-related expenses (tuition, ancillary fees, meal plans, and ON-campus housing).
Students who are borrowing funds to pay for OFF-campus housing and other living expenses should arrange for funds to be deposited directly into their personal bank account.
Peterborough home location students who drop courses but remain in at least 2.0 credits per term pay a flat billing rate and do not receive a refund for the dropped courses. Students dropping courses and registered in fewer than 1.5 credits will receive credit in accordance with the refund schedule, and the drop date.
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Refunds can take 6-8 weeks for processing, once approved.
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A $100.00 refund administration fee will be charged per refund transaction.
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Payments made by credit card will be refunded back to the credit card payment originated from.
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The University does not reimburse third parties and will issue a refund only to students (excluding sponsored students).
International Students - Wire Refunds
The refund tables outline the percentage at certain dates during the academic year at which credit is calculated for full withdrawal from the University or for a course drop by a part-time student. The actual amount of refund will depend on the amount of fees actually paid. The refund schedule assumes that all fees are paid. Student Association and Organization Fees are not refundable by the University.
While Students may opt to seek financing for their education through private lenders, please be aware that Trent University will not issue refunds greater than the student's Trent-related expenses (tuition, ancillary fees, meal plans, and ON-campus housing).
Students who are borrowing funds to pay for OFF-campus housing and other living expenses should arrange for funds to be deposited directly into their personal bank account.
Payments received by Trent University from outside of Canada will be returned by wire transfer to the originating source outside of Canada. Payments received through Convera are returned through Convera to originating source and payments received by Flywire are returned through Flywire to originating source.
Payments received by Trent University from outside of Canada will be returned by wire transfer to the originating source outside of Canada. Payments received through Convera are returned through Convera to originating source and payments received by Flywire are returned through Flywire to originating source.
Summary of Convera Refund Process:
Please log onto your myTrent portal and fill in the Refund Request form found at (Finances > My Account > Refund Requests). From here, you will receive an update on the acceptance/status of your refund.
The refund request is reviewed by Student Accounts. - Approved refunds - are submitted to Convera to initiate the refund process.
Convera refunds - Refunds may be processed directly to your international bank account using the original instruction you provided with your payment, or you will receive a time-sensitive email from Convera with instructions. As we are unable to predetermine which option your refund will follow, we ask that you watch your email, including your junk or spam folder or watch your bank account. If you receive an email from Convera and did not respond before it’s expiry, please contact Student Accounts studentaccounts@trentu.ca to request a new link.
If you receive an email from Convera and have submitted the required information, Trent will be notified, and final approval added. Refunds can take 1-30 days to process depending on currency and whether additional documentation is required for Convera compliance.
If Convera contacts, you for additional documentation please respond quickly to ensure your refund can be completed in a timely manner.