Your student account statement is available online through your student MyTrent portal. They University's secure student system maintains all student account records. Trent's student system is where student fees are posted and where payments are received. It is a student's responsibility to regularly log in and review their statement of account to confirm that balances have been paid in full by the posted deadlines.
The Student Accounts office does not send bills or invoices by mail or by email.
Payment Methods for Registered Students
· Bill payment through your bank by online banking
· Cheque
· Money order
· At the teller of your bank from your domestic bank account
· Debit card in the Student Accounts office in Peterborough
· E-Commerce payment center by pre-authorized debit (PADs), debit and credit card, international wire (have each of these methods hyperlink to open a new page)
Payment Plans
New! Trent University offers students the opportunity to establish payment plans to help students finance their fees by scheduling payments over a period beyond the term payment due date.
MPower Payments
The Process: How it Works:
· Apply for a loan directly on the MPower website.
· Prior to the start of the term, MPower will provide the university with a list of students and their approved loan amount.
· Trent University will confirm the student’s term invoice amount directly with MPower. This eliminates the student having to send their invoice to their relationship managers.
· When possible, MPower will ensure payment is remitted to the university by the university's payment due dates.
· If an additional amount for living expenses has been factored into the student’s MPower loan, the student can request a refund of up to $5,000.00 per term. The amount issued will not exceed the credit amount on the student’s account statement.
· To request a refund, students should submit their request on the student accounts refund request form found in the service hub in the myTrent portal.
· Funding is disbursed by EFT (electronic funds transfer). Ensure your domestic bank account is entered into the "Your Banking Information " icon found on your myTrent portal.
Questions?
What if the university hasn't confirmed my invoice with MPower?
Students are welcome to send a copy of their invoice, which is available from their account statement, directly to their relationship manager.
What if I've requested a refund for my living expenses but my request has been declined?
Confirm that you have a credit balance on your account statement. If you do not have a credit balance and require additional funding for your living expenses, please contact your relationship manager at MPower to discuss your funding needs.
What if MPower requests my transcript but my account is restricted?
Send an email to student accounts with your request. We will work directly with MPower for this documentation.
What if I withdraw or graduate and there is money in my student account?
In accordance with our agreement with MPower, excess funding is returned to MPower to reduce your loan.
Can I receive my living expense refund if I am not registered in the current term?
No, if you are not a registered Student in the current term when you are requesting a refund, you are not eligible for a refund. Excess funds on your account are to be returned to MPower.
Payment Methods for Applicants & Students who have Accepted their Offer of Admissions
Until you are a registered student, you will not have full access to the Student Account Payment Center, and your payment options are provided below:
International students with “Applicant Status” and/or who have not yet commenced their program of study and are required to make their deposit payment, can make their payment on the TransferMate payment portal or on the Convera payment portal.
Domestic students with “Applicant Status” and/or who have not yet commenced their program of study can pay through online banking, or via cheque, money order, and debit card in the Student Accounts Office. Students can also make payment at most banks.
Most payments from external sources can take 3-5 business days to be posted to a student’s account.
Making a Successful Convera Payment
Step 1: Select Items You Wish to Pay
- Select Canada as the country you intend to study in and Trent University as your institution
Step 2: Select Payment Option
- Select the country where your bank is located and the amount to be paid and “Get Quote”
- Due to banking regulations, not all currencies are available. If your home currency isn't offered, you can pay in another currency, such as the U.S. dollar.
Step 3: Choose a Way to Pay
- Select the payment option for your payment
Step 4: Student Details
- Enter student details.
Step 5: Enter Payor Details
- Enter the details of the person making the payment and select the language you would like to receive the payment instructions in.
NOTE: You may need to temporarily allow pop-ups on your computer to view the payment instructions.
Step 6: Obtain Payment Instructions
- Print your payment instructions and complete your payment at your bank or as indicated on instructions.
If you experience problems with making your payment, email studentsupport@convera.com or call 1.877.218.8829 for further assistance. Please indicate what currency you are trying to pay in, or where you are trying to pay from, and what the precise issue is.
Payment Methods for Students Receiving OSAP
For information regarding OSAP funding, please email financialaid@trentu.ca or visit their website at the OSAP web page. It is the student's responsibility to apply for OSAP and submit the documents early enough that the funds are received by the payment deadline. It is suggested to apply and have documents submitted in July.
Payment Methods for Third Party Sponsored Students
Students whose fees are to be paid by a bonafide external agency on receipt of an invoice from Trent University must provide written authorization from the agency.
Please submit your funding/sponsorship authorization letter at least 1 month before the start of term. For example, August 1st for Fall term, December 1st for Winter term, April 1st for Summer term.
Sponsored letters can be emailed to studentsponsorship@trentu.ca
Payment Methods for Inactive Students
Domestic students can pay through online banking or making a payment at most banks at the teller. You will need to provide your student number to complete a successful payment. Students who forget their student number can contact the Student Accounts Office for assistance.
International students can make an international wire transfer from the TransferMate payment link.
Important Information Related to Student Payments
External Agencies Scholarships & Bursaries
Agencies providing awards to students and wish to make payment by direct deposit, please contact finance@trentu.ca for the banking information.
Financing with Private Lenders – Important Process Information
While students may opt to seek financing for their education through private lenders, please be aware that Trent University will not issue refunds greater than the student's Trent-related expenses (tuition, ancillary fees, meal plans, and ON-campus housing).
Students who are borrowing funds to pay for OFF-campus housing and other living expenses should arrange for funds to be deposited directly into their personal bank account.
Additional Services
The Student Payment Center allows a student to designate their supporters, or external lending institution, or sponsor access to the Student Payment Center to pay fees on their behalf. Click instructions for how to become an Authorized User.
Late fees and Returned or Declined payments
It is the student's responsibility to ensure that their payment(s) are received by the Student Accounts Office on or before the due date(s). A late charge of $100.00 is applied to all accounts with a late payment and interest will accrue. An additional fee of $40 will be charged for all returned payments.