Get assistance and resources to help with any technical support you may need while you study. You can also get easy access to the IT Service Desk for technical support and to learn more about the minimum technical requirements for studying online (an invaluable resource for students studying 100% online).
Blackboard Learning Management System
Blackboard is like a Google Classroom or a digital classroom; it’s the place where your online courses are housed and facilitated. It’s accessed through the ‘Academics’ tab on the myTrent student portal. Instructors use Blackboard to display course materials, post assignments, upload assessments and communicate with you throughout the course.
When you log into your courses, it’s good practice to walk through the course to learn how to navigate the various areas. The first page is the ‘Student Dashboard’, where you’ll see the ‘My Courses’ box on the right. You can customize the dashboard by using the ‘Add Module’ and ‘Personalize Page’ buttons. Each instructor customizes their course site within Blackboard, so not all of your classes courses will use the same tools within the system.
Visit the IT page for Blackboard to access user guides and tutorial videos.
Online Exam Proctoring
Trent University has contracted Examity to provide remote proctoring services for specified courses.
How does online proctoring work?
Please view our Frequently Asked Questions page.
As part of the onboarding process, Trent IT completes a cybersecurity review of 3rd party applications that are in use at the institution. Examity has completed this process, and we have determined that their security practices are in line with our standards
Exam Fees
Students registered in online courses may have the option to write an online proctored final exam at an additional fee. Please consult your course syllabus or course instructor for more information.
Estimated exam fees can range from $23 - $31 USD for a 2-3 hour exam. Conversion to Canadian dollars will be determined at the time of purchase with exchange rates subject to fluctuation. Students who choose to use the online proctored exam service will be responsible for registering with the proctoring service and paying all applicable fees (including rescheduling fees) in advance of writing the exam.
Technical Questions & Issues
For help with Blackboard, your Trent ID, or the email system, or if you have tech-specific questions, please contact the IT Service Desk:
Students can get support:
Online:
Student IT Support (sharepoint.com)
TARA – AI powered Trent Automated Support Assistant
Phone:
705-748-1010
Or in Person in the Bata Library at the IT service desk (main floor)
Information Technology - Trent University