Community Memberships Overview
Can I purchase a membership at the Trent Athletics Centre?
At this time we are welcoming members who had an active membership at the time of our closure in March 2020. An active membership is one that was paid in full or that has pre-authorized monthly payments. Please visit our website for updates. Anyone interested in being notified via email communication regarding new memberships can email firstname.lastname@example.org
How to I reinstate my existing membership?
Please contact email@example.com with your name and your intention to reinstate your existing membership and we will send documentation and instructions of how to reinstate your membership. . Please note that this process can take 3 to 5 business days. Once you receive confirmation from Trent Athletics, that your membership has been reinstated, you will be able to proceed to reserve an online workout booking.
What happens if I have lost/misplaced by Membership Card?
You must have your membership card with you for to enter the Athletics Centre. Anyone without a membership card will not be permitted into the Athletics Centre. If you have lost of misplaced your membership card, please contact firstname.lastname@example.org to make arrangements for a replacement card, which must be done in advance of your workout booking.
Will my membership payment amount change?
There will be no change to membership payments. The monthly fee that was charged prior to our closure will be reinstated once the member has reactivated their membership.
I paid for my membership in full and want to return, what happens to my membership upon returning?
Once your membership has been reinstated, the amount of time that was left on your contract as of March 16, 2020 will be extended for the duration left remaining on your contract. We will notify you of your new renewal date.
When the Trent Athletics Centre closed in March 2020, I had a locker &/or towel membership that had not expired. What happens to my locker &/or towel membership if this service is not available?
We can provide a refund for the remainder left on your locker & or towel membership, or we can provide a credit of months/weeks remaining you when this service becomes available.
Will I be compensated for programs and services you are not offering?
We understand that students and members are disappointed that we are unable to offer programming and services that you enjoyed prior to the closure, however, we are not providing a discounted rate or compensation on new or existing memberships.
How do I cancel or refund my membership?
Please email email@example.com with your name, address and instructions of your request.
My vehicle information has changed, what do I need to do?
Community members will continue to receive a parking pass for our F lot and overflow parking in D lot.
Please update any changes to your vehicle at https://trentu.parkadmin.com/login