Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS (Updated: Oct 21, 2021)
TRENT STUDENTS - FREQUENTLY ASKED QUESTIONS:
Q: Why do I have to show my proof of vaccination at the Athletics Centre when I’ve uploaded this to myTrent Vaccine Profile?
A: All fitness centres in Ontario are required to see and validate an individual’s vaccination status each time they visit to ensure that they meet the provincial requirements as being fully vaccinated or that they have an approved medical exemption. As of October 26, all Trent students are required to show their provincial enhanced vaccine certificate with QR code OR a paper or digital copy of their vaccine certificate (2 doses + 14 days). Proof of vaccination will be included as part of the screening process for all Trent students before entering the Athletics Centre.
Q: I have an approved medical exemption from the University. Will I be allowed to access the Athletics Centre?
A: Yes. If you are a Trent student and have an approved medical accommodation granted by Trent University, beginning Tuesday, October 26, you will need to provide a copy of your medical exemption to access the Athletics Centre.
As per Provincial Government guidelines, the medical exemption must be a written document, completed and supplied by a physician (designated as “MD”) or by a registered nurse in the extended class (designated as “Registered Nurse (Extended Class)”, “RN(EC)”, “Nurse Practitioner” or “NP”) stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason. You must also provide identification which matches the information on the medical exemption document.
Q: I’m a Trent student and my vaccination status on myTrent Vaccine Profile shows as Fully Vaccinated but my account isn’t active in the Athletics Centre online booking system. Who can look into this for me?
A: If your Vaccine Profile on myTrent shows that you are fully vaccinated and you still can’t access your account through the Athletics Centre online booking system, please contact Trent Athletics at ac@trentu.ca
Please note that Trent Athletics cannot create an account for you and student accounts will only be updated through data received from the secure myTrent site, integrated with the Athletics Centre’s online booking system.
Q: I have an approved accommodation for exemption from the University. Will I be allowed to access the Athletics Centre?
A: Yes. If you are a Trent student and have an approved accommodation granted by Trent University, your student account will be included in the data received from the secure myTrent site and will be integrated with the Athletics Centre’s online booking system.
If you have an approved accommodation for exemption from the University and you still can’t access your account through the Athletics Centre online booking system, please contact ac@trentu.ca
Q: Can I present a negative COVID-19 test result to gain access to the Athletics Centre if I’m not vaccinated?
A: Under the new provincial guidelines, all students are required to be fully vaccinated or have accommodation for exemption to to access the Athletics Centre for a workout.
Q: Can I access the Planet Café?
A: Individuals wishing to visit the Planet Café will not be required to show proof of vaccination to gain access. All Trent students, staff and faculty must have updated their vaccine status on myTrent to come to campus.,
TRENT STAFF, FACULTY OR COMMUNITY MEMBERS WITH ACTIVE ATHLETICS CENTRE MEMBERSHIPS - FREQUENTLY ASKED QUESTIONS:
Q: I have an active Athletics Centre membership. What do I need to bring with me when I check-in for my workout at the Athletics Centre?
A: All staff, faculty with active Athletics Centre memberships, or community members with an active membership, will continue to be able to reserve a workout through the online booking system.
As part of the in-person screening process when you arrive for your workout, as per Provincial Government regulations, you will be asked to provide proof of vaccination and proof of identification. Please ensure that you bring the following with you EACH TIME you visit the Athletics Centre:
- Enhanced Vaccine Certificate with QR code OR paper or digital vaccination receipt/certificate. Click here for information on how Ontarians can provide proof of immunization by downloading or printing their vaccine receipt from the provincial booking portal, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900.
- Identification to confirm that your identity matches your vaccination receipt. Proof of identity can be established using documentation issued by an institution or public body, provided it includes your name and date of birth. Examples of identification documents that may be used to confirm your identity include:
- Birth certificate
- Citizenship card
- Driver’s licence
- Government (Ontario or other) issued identification card, including health card
- Indian Status Card /Indigenous Membership Card
- Passport
- Permanent Resident card
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Athletics Centre membership card for entry into the Athletics Centre, once your vaccination status has been confirmed and you have completed the active COVID-19 screening.
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You must continue to complete your screening on the Trent on-line screening tool (www.trentu.ca/screen) every time you come to campus and before entering the Athletics Centre.
Q: Why do I have to show my vaccination status and ID each time I come for a workout? Can’t you just keep this information on file for me?
A: This is a Provincial Government Requirement as of September 22, 2021. Under the provincial government regulations, the Athletics Centre is not permitted to retain proof of vaccination receipts for members (section 2.1 of Schedule 1 of O. Reg. 364/20 under the ROA.) and requires proof of vaccination and proof of identification each time you visit.
Q: Do I need to bring both of my vaccination receipts or just my second dose receipt to show proof of vaccination?
A: A paper or digital receipt that shows that you are fully vaccinated is sufficient, in addition to proof of identity.
Q: What if my vaccination documents are from out of province or out of country?
A: Proof of vaccination from outside of Ontario will be accepted if your name and date of birth on your identification document matches the name and date of birth on the vaccination receipt, and you are fully vaccinated against COVID-19 as specified by public health regulations.
Q: I’m not comfortable showing all my personal information on my vaccination receipt. Am I able to block certain information out?
A: No. Altering the appearance of the receipt you receive as proof of vaccination in any way is not permitted and will be considered invalid and you will not be able to enter the Athletics Centre
Q: What if I don’t want to disclose my vaccination status?
A: If you choose not to divulge this information, you will not be permitted to access the Athletics Centre.
Q: Can I present a negative COVID-19 test result if I’m not vaccinated?
A: No. A negative COVID-19 test or recent COVID-19 infection will not entitle you to attend the Athletics Centre for a workout.
Q: Can I access the Athletics Centre if I have an approved medical exemption?
A: Yes. If you are a staff or faculty, the approved accommodation is through Trent University. Community members may provide documentation with a medical exemption[NL3] .
As per Provincial Government guidelines, the medical exemption must be a written document, completed and supplied by a physician (designated as “MD”) or by a registered nurse in the extended class (designated as “Registered Nurse (Extended Class)”, “RN(EC)”, “Nurse Practitioner” or “NP”) stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason. You must also provide identification which matches the information on the medical exemption document.
Q: I have a family membership. What is the age limit for proof of vaccination?
A: Everyone over 12 years of age must provide proof of vaccination (or a medical exemption) to be eligible to access the Athletics Centre with their membership. Youth aged 11 and under do not require proof of vaccination to access the Athletics Centre with their membership. If accompanied by an adult, the adult must provide proof of vaccination.
Proof of vaccination is not required for youth under 18 years of age participating in an organized sport (i.e. sport leagues; swim lessons, etc.).
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Effective 12:01 a.m. on November 26, 2021, upon entry to the Athletics Centre, proof of vaccination or proof of a medical exemption, and personal identification, for all persons 12 years of age and older, including participants actively engaged in organized sports. |
Q: Can I go to the Planet Café if I don’t have proof of vaccination?
A: Yes. As per the Provincial Government requirements this is considered take out service. Individuals wishing to access the Planet Café will not have to show proof of vaccination. Food service establishments with takeout service are exempt from the proof of vaccine policy.
Questions can be directed to ac@trentu.ca.
For all additional FAQs about Ontario's Requirement of Proof of Vaccination in fitness centres, including information about exemptions, please visit the province's FAQ page.
Please see below the detail operations during Step 3.
HOW DO I REACTIVATE MY MEMBERSHIP?
The Trent Athletics Centre looks forward to welcoming community members back to the Athletics Centre in Phase 3 of the provincial Roadmap to Reopen.
We look forward to welcoming back Trent students to the Athletics Centre
WHAT HOURS IS THE ATHLETICS CENTRE OPEN?
The Athletics Centre hours of operation are as follows:
Monday – Friday: 7:00 am – 10:00 pm
Saturday & Sunday: 8:00 am - 9:00 pm
Please check here for current schedules for the 25m Allan Marshall Pool.
WHAT AREAS WILL BE AVAILABLE?
Some areas of the Athletics Centre are not yet available for use, and this will be reassess on an ongoing basis in response to provincial public health measures. Here is what to expect when you visit the Athletics Centre during Step 3.
WHAT PROGRAMS AND SERVICES ARE AVAILABLE?
Are group fitness classes available?
We know that group fitness classes and other popular programs are important to you. We're excited to launch group fitness classes again beginning the week of November 1. As we are able to expand our offering of group fitness classes, we will do so. .
WHAT ARE THE CAPACITY LIMITS?
The provincial government announced that capacity limits and physical distancing requirements have been lifted for sport and fitness centres, as of October 25. The Athletics Centre has increased capacity for workouts and lane swims, yet keeping health and safety as a top priority. Our goal is continue providing a great student and member experience, while keeping public health and safety measures a top priority. Advance workout bookings are still required and all enhanced cleaning practices will remain in place, as well as COVID screening, proof of vaccination, and the requirement that masks be worn when not participating in exercise.
WHAT PHYSICAL DISTANCING MEASURES WILL BE IN EFFECT?
As per the provincial government announcement, effective October 25, 2021, there is not a requirement for physical distancing in sport and fitness centres.
WHAT CLEANING PROCEDURES WILL BE IN PLACE?
Trent Athletics is committed to the health and safety of staff, students and the community. Enhanced cleaning protocols continue to be maintained with an “Everyone Cleans” motto. Read more for additional cleaning measures.
HOW WILL I BOOK MY WORKOUT?
Advance reservations are required for Trent students and community members to book a workout or lane swim in advance through our Legend online booking system. When you book your workout, you will select the area of the facility that you wish to workout in. There are five workout areas to choose from:
1. Weight Room -- access is permitted to all equipment in this space.
2. Cardio Loft -- Includes treadmills, ellipticals, stationary bikes,cable machines, and free weights and benches. Access is permitted to all equipment in this space.
3. Mezzanine -- Includes spin bikes and ergs. Access is permitted to all equipment in this space.
Workouts are 55 minutes in length, to provide transition time for the next group to enter. Lane swims are 45-minutes in length. Only one booking per individual is permitted per day.
Important details to keep in mind when reserving your workout or swim times.
- How to register for your workout zone.
- IMPORTANT INFORMATION ABOUT WORKOUT BOOKINGS