*****Electronics funds transfer (EFT) is the electronic exchange, transfer of money from one account to another, within a single financial institution through computer-based systems.
To receive direct deposits from Trent University, you are asked to provide your information for an account at a Canadian Financial Institution. By providing this information, you consent to Trent University depositing into that account any amounts payable to you by the university. Please check your deposit information carefully.
The university is not responsible for missing funds if incorrect banking information is provided to us. If an error occurs, the university will work with our financial institution to recall the funds on a best effort basis.
The refund tables outline the percentage at certain dates during the academic year at which credit is calculated for full withdrawal from the University or for a course drop by a part-time student. The actual amount of refund will depend on the amount of fees actually paid. The refund schedule assumes that all fees are paid. Student Association and Organization Fees are not refundable by the University.
While Students may opt to seek financing for their education through private lenders, please be aware that Trent University will not issue refunds greater than the student's Trent-related expenses(tuition, ancillary fees, meal plans, and ON-campus housing).
Students who are borrowing funds to pay for OFF-campus housing and other living expenses should arrange for funds to be deposited directly into their personal bank account.
Peterborough home location students who drop courses but remain in at least 2.0 credits per term pay a flat billing rate and do not receive a refund for the dropped courses. Students dropping courses and registered in fewer than 1.5 credits will receive credit in accordance with the refund schedule, and the drop date.
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Refunds can take 3-4 weeks for processing.
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$25.00 refund administration fee will be charged per refund transaction.
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Payments made by credit card will be refunded back to the credit card payment originated from.
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The University does not reimburse third parties and will issue a refund only to students (excluding sponsored students).
Domestic Students - Refund for Credit on your student account
Please log onto your myTrent portal and fill in the Refund Request form found at (Finances > My Account > Refund Requests). From here, you will receive an update on the acceptance/status of your refund.
Enter your banking information on the "Your Banking Information" icon found in the myTrent portal. Please note, though you are asked for an address on this icon, it is not necessary to successfully process your refund.
Preferred method of refund is EFT. Refunds are generally processed within 1 – 2 weeks but can take longer if the payment is rejected or returned. When this happens, the university will communicate with students to try and resolve. To locate the required banking details, we have provided information for the following banking apps.
Payments received by credit card. Refunds are issued back to the credit card payment originated from. Credit card refunds can take 3-4 weeks to process, once approved by the Manager.