Residence Services & Facilities
Service Centres
Service Centres are your one stop shop for any residence inquiries you might have! We have friendly Service Centre Assistants who are there to answer your questions and point you in the right direction. Want to pick up mail? Locked out of your room? Lost your keys? Have a question about how to fill out a Maintenance Request Form? We’ve got you covered.
Our Service Centre Locations are:
West Service Centre (LEC 211): Monday – Friday 8 am – 8 pm; Saturday & Sunday 10 am – 8 pm;
705-748-1097 Phone Tree ext. 2
East Service Centre (GCS 212): Monday – Friday 12 am – 8 pm; Saturday & Sunday 10 am – 8 pm;
705-748-1097 Phone Tree ext. 2
Traill Service Centre (WH 130) Tuesday & Thursday 5 pm – 8pm
Durham Service Centre (DR 227): Monday - Friday 8 am - 8 pm; 905-435-5100 ext. 5150
Please note that hours may vary during Reading Weeks and exam periods.
Lock Outs
If you are locked out, please go to or call one of the Service Centres. We have staff there from 8 am – 8 pm to help let you back into your room. If your lockout occurs between 8 pm and 8 am, call the Don Support Phone who will be able to let you into your room.
Mail & Packages
We provide mail and package service for students living in residence. Last year we processed over 10,000 packages! Students are provided a mailbox key to access their mail from their assigned mailbox (students in double, triple or suites share mailboxes). Mail is distributed Monday to Friday, except on holidays.
For packages larger than the size of your mailbox a package delivery notice will be sent to your TrentU email address advising you of where and when to pick it up. Please have your photo ID ready!
Hoping for a care package from home? Send it here!
Peterborough:
Student Name
College, Room/Suite Number
Trent University
2089 East Bank Drive
Peterborough, Ontario K9L 1Z8
Durham:
Student Name
Room Number
55 Thornton Road South
Oshawa, Ontario L1J 5Y1
Work Orders
If you notice any facilities concerns in your building, residence community, or residence room, complete a Residence Maintenance Request Form through the Housing Portal. Work orders are processed Monday to Friday, 9 am to 4 pm. If your matter is of an urgent nature, contact your Residence Life Don or Campus Security.
Laundry
Laundry facilities are available to students in each residence free of charge. Students are responsible for providing their own detergent and laundry softener. Need help to figure out how to do laundry for the first time? Chat with your Residence Life Don.
Caretaking Services
Caretaking Services are provided in the public residence areas Monday through Friday. Students are responsible for maintaining the cleanliness of their personal space (bedroom, and bathroom for Gzowski students, the full apartment for apartment style residences).
Fridge Rentals
Many of our students choose to rent a mini fridge from the Coldex Fridge Rental Company. Once your reservation and payment has been made, Coldex will have your fridge delivered directly to your residence room! Coldex is also responsible for picking the fridges back up at the end of the school year making your move-in and move-out procedure as simple as possible. To book your fridge, please follow this link: coldexrents.com/school/trent