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Information Technology

Information Technology

Contact

Email

Anytime: it@trentu.ca

Service requests: Online in MyTrent>Support.

Requests are responded to via e-mail as quickly as possible. Target resolution time is 48 hours max.

Make a Service Request

In-Person

IT Service Desk:

Second Floor of Bata Library at the Main Circulation Desk

Durham: Library

Stop by our Service Desk anytime. Our friendly staff will be happy to answer any of your tech-related questions on supported Services.

Phone

Peterborough IT  Desk

705-748-1010 (local)
1-855-698-7368 x 1010

Move-in Rez Hotline:

705-748-1015

Durham IT Desk

705-748-1010

If you are reporting a critical service interruption or have no access to Internet or email, please call us:
705-748-1010

Hours of Operation

Note: THANKSGIVING HOURS: 

The IT Service desk will close Friday October 5, 2018 at 6:00 pm and re-open at 8:00 am Tuesday October 9, 2017.

To Sep. 5, 2018 and Dec 20-21, 2018

8:30 am to 4:30 pm

Academic Session (Sep 6, 2018 to Dec 19, 2018 & as of Jan. 2, 2019):

Mon-Thu: 8:00am-9:30pm
​Fri: 8:00am - 6:00pm
Sat-Sun: 10:00am - 6:00pm

Durham: Tech staff on-site (Academic Term only):

Mon-Fri:
9:00am - 12:00pm
6:00pm - 8:00 pm

Our Services

Explore our Service Catalogue with direct links to User Guides and other related information that may assist with your issue.

Quick-Start Services for New Faculty, Staff, & Students

Explore Our Full Catalog of IT-Supported Services

User Guides

Need an answer quickly?
User Guides are quick hits of self-help to get you going as quickly as possible.
Let us know if there is something missing!

View User Guides

Service Dashboard

Please check before calling the IT Service Desk.

In the event of a disruption or service downgrade, IT Staff will update the Service Dashboard located in the MyTrent portal under Services>IT Services>Service Status icon

Status will be updated as soon as it changes.

View Dashboard

Classroom Instruction Issues

Teaching a class? Have an issue?

Call us:

705-748-1010
Choose "Option 4"

(Monitored from 7:30 am during Fall & Winter Academic terms)

myTrent

USER PORTAL

Log in to access using your Trent username and password

LOG IN to myTrent