Contact
Anytime: it@trentu.ca
Service requests: Online in MyTrent>Support.
Requests are responded to via e-mail as quickly as possible. Target resolution time is 48 hours max.
In-Person
IT Service Desk:
Second Floor of Bata Library at the Main Circulation Desk
Durham: Library
Stop by our Service Desk anytime. Our friendly staff will be happy to answer any of your tech-related questions on supported Services.
Phone
Peterborough IT Desk
705-748-1010 (local)
1-855-698-7368 x 1010
Move-in Rez Hotline:
705-748-1015
Durham IT Desk
705-748-1010
If you are reporting a critical service interruption or have no access to Internet or email, please call us:
705-748-1010
Hours of Operation
Note: THANKSGIVING HOURS:
The IT Service desk will close Friday October 5, 2018 at 6:00 pm and re-open at 8:00 am Tuesday October 9, 2017.
To Sep. 5, 2018 and Dec 20-21, 2018
8:30 am to 4:30 pm
Academic Session (Sep 6, 2018 to Dec 19, 2018 & as of Jan. 2, 2019):
Mon-Thu: 8:00am-9:30pm
Fri: 8:00am - 6:00pm
Sat-Sun: 10:00am - 6:00pm
Durham: Tech staff on-site (Academic Term only):
Mon-Fri:
9:00am - 12:00pm
6:00pm - 8:00 pm
Our Services
Explore our Service Catalogue with direct links to User Guides and other related information that may assist with your issue.
User Guides
Need an answer quickly?
User Guides are quick hits of self-help to get you going as quickly as possible.
Let us know if there is something missing!
Service Dashboard
Please check before calling the IT Service Desk.
In the event of a disruption or service downgrade, IT Staff will update the Service Dashboard located in the MyTrent portal under Services>IT Services>Service Status icon
Status will be updated as soon as it changes.
Classroom Instruction Issues
Teaching a class? Have an issue?
Call us:
705-748-1010
Choose "Option 4"
(Monitored from 7:30 am during Fall & Winter Academic terms)