Mail Delivery Delay for Office 365 Users Rectified
On Wednesday of this week, we received communication from Office 365 users notifying us that they were not receiving mail items that they were expecting to receive. Upon further investigation we have discovered that the software that is forwarding mail from Groupwise Users to Office 365 Users was only working intermittently. This software malfunction would only affect Office 365 users and only in the circumstance where they were receiving mail from in-house Groupwise users. All other mail would have been delivered as normal.
As of 10am yesterday morning, we have rectified this situation and have been monitoring for any further complications. All e-mail that had been queued to go to Office 365 users during the malfunction has now been delivered. Additionally, we are currently putting in place measures to ensure that such a software failure would be detected sooner.
We apologize for any inconvenience that this malfunction may have caused.
Please contact the IT Helpdesk at extension 1010, or by email to email@example.com if you have any questions.