2015 User Satisfaction Results

Dear All,

In April of 2015, the IT department administered its third Annual IT User Satisfaction Survey. 
I would like to thank all of those who responded and took the time to share their feedback. I would also like to congratulate Barbara Wall, one of our own Trent students, on winning the Samsung Galaxy Tab S 8.4" 16GB Android 4.4 Tablet. 

The aim of this survey was to; 

1) Gather feedback from the Trent community about their satisfaction levels with our products and services. 

2) Compare the results to the previous annual surveys and to ascertain improvements or areas of concern.

The survey collected information about media services, support and training, connectivity and access, information systems, telecom, and web-based services. The survey was administered by role (student, faculty, or staff) and collected information regarding the importance, satisfaction, utilization, and awareness of the products and services offered by the Trent University IT Department. In total, 933 people responded to the survey, which included; 688 students, 109 faculty, and 136 staff. 

I invite you to review the results of the survey as presented in summary form in the following infographic;
http://www.trentu.ca/it/documents/ResultsInfoGraphic.pdf

Additionally, I also invite you to review the details of the survey results with comparison to the 2013 and 2014 results as presented in the following slide deck;
http://www.trentu.ca/it/resources/2014-2015UserSatisfactionResultsDetails.potx

We have found the survey results to be extremely helpful in both confirming and adjusting the direction of IT services and efforts at Trent University. Through the implementation of our Strategic IT Plan and through the initiatives outlined in our Annual IT Work Plans, the IT department aims to increase overall satisfaction further in the coming year. It is believed that this iterative process of continuous improvement will deliver products and services to university constituents that would better meet their administrative, learning, and teaching needs. 

Again, thank you to all who have responded and I look forward to your participation in our 2016 survey.