2014 Annual IT User Satisfaction Results
I would like to thank all of those who responded and took the time to share their feedback. I would also like to congratulate Denise Fernandez from our HR department on winning the iPad Air.
The aim of this survey was to;
- Gather feedback from the Trent community about their satisfaction levels with our products and services.
- Compare the results to the first annual survey and to ascertain improvements or areas of concern.
The survey collected information about media services, support and training, connectivity and access, information systems, telecom, and web-based services. The survey was administered by role (student, faculty, or staff) and collected information regarding the importance, satisfaction, utilization, and awareness of the products and services offered by the Trent University IT Department. In total, 1387 people responded to the survey, which included; 1,050 students, 134 faculty, and 203 staff.
I invite you to review the results of the survey as presented in summary form in the following memo;
Additionally, I also invite you to review the details of the survey results with comparison to the 2013 results as presented in the following slide deck;
We have found the survey results to be extremely helpful in both confirming and adjusting the direction of IT services and efforts at Trent University. Through the implementation of our Strategic IT Plan and through the initiatives outlined in our Annual IT Work Plans, the IT department aims to increase overall satisfaction further in the coming year. It is believed that this iterative process of continuous improvement will deliver products and services to university constituents that would better meet their administrative, learning, and teaching needs.
Again, thank you to all who have responded and I look forward to your participation in our 2015 survey