Booking an Appointment and Built-In Video Troubleshooting

Appointments must be booked — drop in is only available at select times as advertised on this webpage. 

Academic Advisors are located on the 3rd floor of Building B (75 Thornton Rd South). 

There are flexible options each day for in person, video, or phone appointments.  In person and video appointments are the best method for comprehensive and effective engagement with Academic/Career Advising.  Phone is the least effective and suggested as a last resort. The booking system will alert you to what types of appointments are being offered by an Advisor on a given day.  If your preferred method of appointment delivery is not available, please select a different day. For video instructions on how to book an appointment, check this out. For written instructions, see below: 

1. Go to the Student Experience Portal.
2. Login using your myTrent username and password.
3. Click on  “Durham GTA Campus Appointment Bookings” on the left side of the screen. (Please note that this method only works for students who already have a student ID number and active myTrent account)
4. Click on "Book by Appointment Type" to choose either Academic Advising or Career Advising.
5. Once you have selected a type of appointment, you will be able to view the next available appointment for that service. 
6. Go to "View Calendar" to see available appointments for the next 5 business days.  

NOTE: If you select "View Calendar", use the Toggle Filters button and choose to display only the appointment type you want to book. If you select a "video" appointment and have trouble accessing the built-in video chat, please refer to our troubleshooting tips below. 

Don’t see appointment availability? If you see a blank calendar, all pre-bookable appointments are booked for that week. Continue to check the portal for the release of a limited number of same-day appointments that will open for booking at 9:00 a.m., Monday to Friday. Cancellations may also occur, so please check the calendar regularly. 

If you have trouble booking an appointment using the Student Experience Portal, please call 905-435-5100 ext. 5158. 

Where to go for In-Person Appointments: Please proceed to the third floor of Building B and then take a seat in the 3rd floor waiting area. An Advisor will come get you for your appointment.