Service Desk

The Library Service Desk is your first place to go with any library question. There's always a Library Services staff Associate available at the Service Desk except during limited and extended hours. You can ask us about anything in the library, and we'll connect you with who/where/what you need!  

Borrowing Services

The Service Desk looks after anything pertaining to borrowing your library material or obtaining privileges.  Services include:

  • Circulation and Borrowing
    • With your TrentU card, check items out at the Service Desk, or use our Self Checkout machine
    • Pick up requested items on hold for you with your TrentU card, either from Bata Library, the Durham Campus Library, or other Omni institutions
    • We can answer questions about your library account, renewing an item, using Omni to request items from other institutions, fines and fees, Course Reserves, and more
    • For more details, see our Borrowing Regulations
  • Graduate Student Study Carrels and Study Room Bookings
  • Application for Community User Membership privileges

Course Reserves (3 Hour Loans)

The Reserves Collection contains course materials (books, etc.) that are in high demand, available on a 3 hour loan. With the name of the item you want and its call number (usually available through a Course Reading List), come to the Service Desk with your TrentU card and we are happy to check the item out to you.

If you are an instructor or faculty member interested in putting items on Course Reserve, see our page for Submitting Course Reserve Material for more information.

Research Assistance

We can help you locate various kinds of resources within the Library on either campus and show you how to access electronic resources with your Trent login. If your research requires more in-depth help, we'll connect you with your subject Learning & Liaison Librarian!

Group Study room Bookings

We can help you with booking a group or individual study room, or you can book it on your own! See the Book a Library Group Study Room webpage.

Graduate Student Study Carrels

Graduate students can reserve a private study carrel for their use. See the Graduate Student Study Carrels page.