Library Services During COVID-19

Library services available DURING SHUTDOWN

During the Ontario shutdown, Trent University Library & Archives (TULA) will offer a pickup service for library materials to Trent students, staff, and faculty from Saturday, April 3, 2021 until the end of the shutdown. For full details, please the Pickup Service information below.

The first and second floor of Bata Library will be open for students needing quiet study space, computer and/or wi-fi access (see Hours page for more information). Durham Campus Library & Learning Centre will be closed during the duration of the shutdown.

Online library collections, research support, information services, copyright and reading list support continues to available remotely. 

Use the links below to jump to information about library services and resources during the COVID-19 pandemic.

For information updates pertaining to the broader university, please see the Trent University COVID-19 Updates page.

 

Scholarly Resources

Many of our research materials are available online: ebooks, ejournals, streaming videos, etc. There will be no interruption to access of these resources from anywhere in the world. All you need is an internet connection, a computer or device, and your MyTRENT login. 

Our Omni search tool is mobile-friendly and connects you to all our available resources. You can find Omni at the top of all our library webpages.

PHYSICAL ITEMS

Books and other physical collections are available by request through Omni. During the shutdown, an appointment must be scheduled to pick up your requested items. For more information, see the Pickup Service section below. 

Following professional best practices based on research studies undertaken by REALM (the REopening Archives, Libraries, and Museums Project), all returned library material will be quarantined for 72 hours before being re-shelved and being made available for circulation.

Reserves

Due to the 72 hour quarantine period required after a book is returned, we are not offering short-term loans of physical items through course reserves at this time.

Instructors who can identify vital reserve readings needed for online courses should contact the library with this information, so that we can evaluate options for alternative access. The best way to do this is by creating a Leganto reading list for your course. See more on the guide, Leganto: Create Lists for Course Readings & Resources.

INTERLIBRARY LOANS

The Library has now resumed Interlibrary Loan (ILL) services for print materials.  Please keep in mind that not all Ontario or Canadian academic library institutions have resumed full ILL services; therefore, certain items may not be available for loan and there may be shipment delays due to reduced staffing.

 

On-Campus Services

Health & Safety Measures

  • All students, staff, and faculty accessing Trent’s campuses in Peterborough or Durham must complete Trent’s mandatory COVID-19 Screening Tool and only proceed to campus if you pass. This screening is required prior to arrival on campus and must be completed each day you plan to come to campus. The screening tool can be accessed at trentu.ca/screen or through the Trent Mobile App under the Trent Forward section.
  • Face coverings are required on campus. Please review the university's Mask & Face Covering Policy before coming to the library.
  • Capacity has been reduced in both libraries and is monitored to meet guidelines set by provincial regulations.
  • Chairs and furnishings have been rearranged or removed to allow for physical distancing.
  • The physical collections is unavailable for handling or browsing, but are available by request through Omni. Please see our Omni guide for instructions on requesting items.
  • Sanitization stations are available for students to disinfect study spaces before and after use
  • All library material that is returned will be quarantined for 72 hours before being re-shelved and being made available for circulation.
  • Enhanced cleaning of high touch surfaces throughout the public areas of the libraries.

Pickup Service

During the Ontario shutdown, TULA is providing a pickup service for library materials to Trent students, staff, and faculty beginning Saturday, April 3 until the end of the shutdown.

Bata Library: 

  • Mondays to Thursdays, 11 am – 6 pm
  • Fridays, 11 am – 5 pm
  • Saturday/Sundays, 12 – 5 pm

Durham Campus Library & Learning Centre:

  • Tuesdays, 10 am – 3:30 pm
  • Thursdays, 12 – 5:30 pm

REQUESTING ITEMS

Sign into Omni and search for library material. When you locate an item you wish to borrow, click "Request" and follow the prompts to select your pickup location.

Library staff gather the requested items and store them until your pickup time. You'll receive an email when your items have been processed. The email will also ask you to select a pickup time from our online booking system. You must schedule a pickup time. 

  • Only eligible library patrons (current Trent students, Trent staff and faculty) will see the Request option in Omni when they are signed into Omni.
  • Only items that are available for loan will have the Request option.

PICKING UP ITEMS

Before arriving on campus, you must complete Trent’s mandatory COVID-19 self screening.

When you place your request in Omni, you select the library where you'd like to pickup your items. The curbside pickup locations are:

Bata Library:

  • Pickup will take place within Bata Library at the main floor service desk.
  • Please ensure you follow all signage and the university’s Mask & Face Covering Policy while on campus.
  • You will need your Trent card to pickup your requested items.
  • Arrive only at your selected pickup time and do not arrive early.

Durham Campus Library & Learning Centre: 

  • When arriving for curbside pickup, please arrive near the front doors of Building A and call the number listed on the sign (905-435-5102 x 5061). A library staff member will provide additional instructions.
  • Library staff will then sign out the requested items to your account, place them in a bag, and deliver them to the pickup location. Please do not leave your vehicle. If you are not in a vehicle, stand 2 metres from the pickup banner.
  • All exchanges will be contactless.
  • Arrive only at your selected pickup time and do not arrive early.

RETURNING LIBRARY ITEMS

Items can be returned using the exterior book bin:

  • Bata: located at the front doors of the Library by the bus stop.
  • Durham: located by the front doors of Durham campus Building A.

Items will continue to have their existing loan periods. However, we will ensure that due dates are extended until after the shutdown ends.

If you are unable to return library material due to extenuating circumstances related to COVID-19, please contact us at library@trentu.ca before the items are overdue.

PAYING FINES

Fines & fees may be paid in person via TrentU Card, debit, Visa, and Mastercard at either Bata Library Service Desk or Durham Branch during operating hours. Credit card transactions are also accepted via telephone during operating hours by calling 705-748-1011 x7423 or 905-435-5102.

Study Space

Bata Library

The first and second floors of Bata Library will be open for students needing quiet study space, computer and/or wi-fi access during the shutdown, beginning Saturday, April 3. Study rooms, booths, and graduate carrels are not available during this time.

Durham

The Durham Library & Learning Centre will be closed for the duration of the shutdown.  

Printers & COMPUTERS

All of Trent's printing and computing services are maintained by the IT department. Please check the IT website for information. 

Microform REaders

Microform readers are available in the Microform Reading Room by appointment. See the Microform Reading Room page for details on booking an appointment.

Community Members

Due to the pandemic, Trent University Libraries are currently only open to current Trent students, staff, and faculty, with the exception of community members that have booked an appointment with the Archives. We look forward to eventually welcoming community visitors back to the library when we are permitted to do so.

ARCHIVES READING ROOM 

The Archives Reading Room is available by appointment only. To book an appointment, please email archives@trentu.ca. Before visiting the Archives, please note the COVID-19 controls in place as outlined on the Trent University website for visitors. Every visitor to campus is required to complete the following: 

NON-LIBRARY DEPARTMENTS

There are a number of non-library departments and research centres within the Bata Library building. Please contact them directly with any queries or requests.

 

Virtual Services

RESEARCH ASSISTANCE

Assistance with using library resources for research is available virtually. Please email library@trentu.ca with your query and we'll respond. 

Research Guides providing subject-specific assistance remain available online by clicking the link at the top of every webpage or in Omni.

BOOK-A-LIBRARIAN

You can book an online appointment with a librarian to discuss research strategies and resources. Choose to book your subject librarian, or use our general booking page.

MaDGIC

MaDGIC and GIS support will continue to be offered virtually; please email madgichelp@trentu.ca for assistance.

MaDGIC staff are also offering zoom drop in sessions as well as MaDGIC Monday information sessions allowing time for questions. For more information please visit the MaDGIC website

 

Contacting the Library

You can also submit your questions about your research, access to resources, or general library queries to library@trentu.ca. Your question will be forwarded to the appropriate librarian or staff member for a response. Email is the preferred contact method.

Direct contact information for specific library departments can be found on the website.