As of Monday, April 26, Trent University Library & Archives (TULA) will offer contact-less curbside pickup services for library materials to Trent students, staff, and faculty until the end of the stay-home order. During this time, there will be no access to Bata Library or the Durham Campus Library & Learning Centre. For full details, please see our page about Trent Library & Archives service during COVID-19.

Library Services During COVID-19

Library services available DURING STAY-HOME Order

As of Monday, April 26, Trent University Library & Archives (TULA) will offer contactless curbside pickup services for library materials to Trent students, staff, and faculty until the end of the stay-home order. For full details, please the Curbside Pickup Service information below.

Access to Bata Library and Durham Campus Library & Learning Centre will be closed for the remainder of the stay-home order.

Online library collections, research support, information services, copyright and reading list support continues to available remotely. 

Use the links below to jump to information about library services and resources during the COVID-19 pandemic.

For information updates pertaining to the broader university, please see the Trent University COVID-19 Updates page.

 

Scholarly Resources

Many of our research materials are available online: ebooks, ejournals, streaming videos, etc. There will be no interruption to access of these resources from anywhere in the world. All you need is an internet connection, a computer or device, and your MyTRENT login. 

Our Omni search tool is mobile-friendly and connects you to all our available resources. You can find Omni at the top of all our library webpages.

PHYSICAL ITEMS

Books and other physical collections are available by request through Omni. During the stay-home order, an appointment must be scheduled to pick up your requested items. For more information, see the Curbside Pickup Service section below. 

Following professional best practices based on research studies undertaken by REALM (the REopening Archives, Libraries, and Museums Project), all returned library material will be quarantined for 72 hours before being re-shelved and being made available for circulation.

Reserves

Due to the 72 hour quarantine period required after a book is returned, we are not offering short-term loans of physical items through course reserves at this time.

Instructors who can identify vital reserve readings needed for online courses should contact the library with this information, so that we can evaluate options for alternative access. The best way to do this is by creating a Leganto reading list for your course. See more on the guide, Leganto: Create Lists for Course Readings & Resources.

INTERLIBRARY LOANS

The Library has now resumed Interlibrary Loan (ILL) services for print materials.  Please keep in mind that not all Ontario or Canadian academic library institutions have resumed full ILL services; therefore, certain items may not be available for loan and there may be shipment delays due to reduced staffing. Items are available for pickup via our Curbside Pickup Service.

 

On-Campus Services

Curbside Pickup Service

Beginning Monday, April 26, contactless curbside pickup of library materials will be available to Trent students, staff, and faculty during the following times:

Bata Library: 

  • Mondays to Thursdays, 11 am – 6 pm
  • Fridays, 11 am – 5 pm

Durham Campus Library & Learning Centre:

  • Tuesdays, 10 am – 3:30 pm
  • Fridays, 10:30 am – 4:00 pm (beginning May 14)

REQUESTING ITEMS

Sign into Omni and search for library material. When you locate an item you wish to borrow, click "Request" and follow the prompts to select your pickup location.

Library staff gather the requested items and store them until your pickup time. You'll receive an email when your items have been processed. The email will also ask you to select a pickup time from our online booking system. You must schedule a pickup time. 

  • Only eligible library patrons (current Trent students, Trent staff and faculty) will see the Request option when they are signed into Omni.
  • Only items that are available for loan will have the Request option.

PICKING UP ITEMS

Before arriving on campus, you must complete Trent’s mandatory COVID-19 self screening.

When you place your request in Omni, you select the library where you'd like to pickup your items. The curbside pickup locations are:

Bata Library:

  • When arriving for curbside pickup, please park in the designated space in front of the Student Centre and call the number listed on the sign (705-760-5023). A library staff member will provide additional instructions.
  • If you do not have a phone to call with, add a note when booking your pickup slot and we will bring your items out at the scheduled time.
  • Library staff will then sign out the requested items to your account, place them in a bag, and deliver them to the pickup location. Please do not leave your vehicle. If you are not in a vehicle, stand 2 metres from the pickup sign.
  • All exchanges will be contactless.
  • Arrive only at your selected pickup time and do not arrive early.

Durham Campus Library & Learning Centre: 

  • When arriving for curbside pickup, please arrive near the front doors of Building A and call the number listed on the sign (905-435-5102 x 5061). A library staff member will provide additional instructions.
  • If you do not have a phone to call with, add a note when booking your pickup slot and we will bring your items out at the scheduled time.
  • Library staff will then sign out the requested items to your account, place them in a bag, and deliver them to the pickup location. Please do not leave your vehicle. If you are not in a vehicle, stand 2 metres from the pickup sign.
  • All exchanges will be contactless.
  • Arrive only at your selected pickup time and do not arrive early.

RETURNING LIBRARY ITEMS

Items can be returned using the exterior book bin:

  • Bata: located at the front doors of the Library by the bus stop.
  • Durham: located by the front doors of Durham campus Building A.

Items will continue to have their existing loan periods. However, we will ensure that due dates are extended until after the stay-home order ends.

If you are unable to return library material due to extenuating circumstances related to COVID-19, please contact us at library@trentu.ca before the items are overdue.

PAYING FINES

Please contact library@trentu.ca to make arrangements for fine payment during the stay-home order.

Study Space

As of Monday, April 26, both Bata Library and the Durham Library & Learning Centre will be closed for the remainder of the stay-home order.  

Printers & COMPUTERS

All of Trent's printing and computing services are maintained by the IT department. Please check the IT website for information. 

Microform REaders

As of Monday, April 26, microform readers are unavailable for the remainder of the stay-home order.

Community Members

Due to the pandemic, access to on-campus services are unavailable at this time. We look forward to eventually welcoming community visitors back to the library when we are permitted to do so.

ARCHIVES READING ROOM 

As of Monday, April 26, the Archives Reading Room is closed until the end of the stay-home order.

NON-LIBRARY DEPARTMENTS

There are a number of non-library departments and research centres within the Bata Library building. Please contact them directly with any queries or requests.

 

Virtual Services

RESEARCH ASSISTANCE

Assistance with using library resources for research is available virtually. Please email library@trentu.ca with your query and we'll respond. 

Research Guides providing subject-specific assistance remain available online by clicking the link at the top of every webpage or in Omni.

BOOK-A-LIBRARIAN

You can book an online appointment with a librarian to discuss research strategies and resources. Choose to book your subject librarian, or use our general booking page.

MaDGIC

The Maps, Data & Government Information Centre (MaDGIC) will continue to offer virtual services, software support, scanning, and curbside pick-up of collections where appropriate. Please email madgichelp@trentu.ca for assistance.

MaDGIC staff are also offering zoom drop in sessions as well as MaDGIC Monday information sessions allowing time for questions. For more information please visit the MaDGIC website

 

Contacting the Library

You can also submit your questions about your research, access to resources, or general library queries to library@trentu.ca. Your question will be forwarded to the appropriate librarian or staff member for a response. Email is the preferred contact method.

Direct contact information for specific library departments can be found on the website.