Have a question? Ask us! Here are your options.
Research & Resources Assistance
Get help navigating the library resources for your research. Learning & Liaison librarians offer individual assistance, online instruction, guides, and in-class presentations.
Ways to contact us:
- Come to the Library Research Consultation Centre behind the living green wall of Bata Library (BL 208).
- Ring the bell and come in. A librarian will greet you.
- As a rule, we're available weekdays 9am-4pm, but sometimes we're around (or online) outside those hours, and sometimes we're all busy elsewhere. See hours.
- Email us at library@trentu.ca.
- You'll often get a reply right away, or within 1 working day, depending on our availability.
- Email gives us the chance to investigate your options before we reply. The more detailed your message is, the more specific our reply can be.
- If it's an technical issue, we'll have your account information from your email.
- Come to the Library Service Desk at Bata or Durham.
- Simple questions can be answered on the spot. Lbrary staff may show you relevant guides or resources, or give you direction.
- If the question is complex, they'll call on experts or advise you how to contact a librarian.
- Phone 705-748-1011 ext.7420.
- This option works well for quick answers to simple questions, but not so much for detailed questions.
- This is the number for the Library Research Consultation Centre. If we're unavailable you'll get voicemail; leave a detailed message and we'll get back to you.
Client Support Services
Borrowing, Fines, Library Account, Interlibrary Loans
Peterborough: See the Contact Client Support page.
Durham branch: See the Trent University Durham Library contact page.
Other Options
- Contact the MaDGIC unit for help with geospacial and statistical data, GIS, maps, and Government Information.
- Contact the Archives for help with archival material.
Connect with Bata Library
Find more contact information under Departmental Contacts.
