Ask Us!

Have a question? Ask us!  Here are your options.

Library Service desk

Ask about anything at the Service Desk.

We're the experts in anything to do with Borrowing, Reserves, your Library Account, Fines, Interlibrary Loans, but we also know a lot about the rest of the library. We can get you started on your research or show you how to book one of our Group Study Rooms. And if we can't answer a complex question, we'll connect you with an expert.

Our email is

For more information see our webpages: Library Service Desk or Durham Branch contact.

Research & Resources Assistance

Ask us about navigating the library resources for your researchSubject librarians offer individual assistance, online instruction, guides, and in-class presentations.

We welcome questions concerning:

  • library resources
  • searching techniques
  • the library website
  • access to resources
  • Library Skills Tutorials
  • library instruction options

Ways to contact us:

  1. Email us at
    • You'll often get a reply right away, or within 1 working day, depending on our availability.
    • Email gives us the chance to investigate your options before we reply. The more detailed your message is, the more specific our reply can be.
    • If it's an technical issue, we'll have your account information from your email.
  2. Come to the Library Service Desk at Bata or Durham.
    • Simple questions can be answered on the spot. Library staff may show you relevant guides or resources, or give you direction.
    • If the question is complex, they'll connect you with an expert or advise you on how to contact a librarian.
  3. Book-A-Librarian
    • Use our booking system to find a date and time suitable for you to meet online with a librarian.

Specialized Departments

  • Contact the MaDGIC unit for help with geospacial and statistical data, data visualization, GIS, maps, and Government publications. 
  • Contact the Archives for help with archival material.

Find more contact information under Departmental Contactsor Staff Directory.