Ask Us!

Have a question? Ask us!  Here are your options.

Library Service desk

Ask about anything at the Service Desk!  If we can't answer your question, we'll connect you with the person or department who can!

We can answer questions about Omni, borrowing items, Course Reserves, your library account, fines and fees, Research Guides, and more! We can help you get started on your research topic, explore resources, or walk you through how to book one of our Group Study Rooms. 

If you're not on campus, you can reach us anytime at and we'll direct your question where it needs to go!

For more information see our webpage for the Library Service Desk.

Research & Resources Assistance

Ask us about navigating the library resources for your researchSubject librarians offer individual assistance, online instruction, guides, and in-class presentations.

We welcome questions concerning:

  • library resources
  • searching techniques
  • the library website
  • access to resources
  • Library Skills Tutorials
  • library instruction options

Ways to contact us:

  1. Email us at
    • You'll get a reply within a business day, depending on our availability.
    • Email gives us the chance to investigate your options before we reply. The more detailed your message is, the more specific our reply can be.
    • If it's an technical issue, we'll have your account information from your email.
  2. Come to the Library Service Desk at Bata or Durham.
    • Some questions can be answered on the spot by our Service Desk staff, and if they can't answer your question they will connect you with someone who can!
  3. Book-A-Librarian
    • Use our booking system to find a date and time suitable for you to meet online with a librarian.

Specialized Departments

  • Contact the MaDGIC unit for help with geospacial and statistical data, data visualization, GIS, maps, and Government publications. 
  • Contact the Archives for help with archival material.

Find more contact information under Departmental Contacts or Staff Directory.