Trent University Library & Archives continues to offer electronic collections and virtual services. As part of the University’s limited and reduced campus presence, Bata Library and the Durham GTA Campus Library & Learning Centre are closed and physical collections are unavailable. Virtual services and support are available by contacting library@trentu.ca. Check for updates regularly on our COVID-19 Alert Page.

COVID-19 Alerts

 

As of Tuesday, March 17, Bata Library and the Durham GTA Campus Library & Learning Centre became "virtual" libraries, continuing to offer electronic collections and remote services. Library spaces at both campuses are closed. Use the links below to jump to additional information about library services and resources during the COVID-19 pandemic.

For information updates pertaining to the broader University, please see the Trent University COVID-19 Updates page.

Scholarly Resources

Fortunately, we have been well prepared for distance learning for some time. The vast majority our our research materials are already available online: ebooks, ejournals, streaming videos, etc. There will be no interruption to access of these resources from anywhere in the world. All you need is an internet connection, a computer or device, and your MyTRENT login. 

Our new Omni search tool is mobile-friendly and connects you to all our available resources. You can find Omni at the top of all our library webpages.

Temporary Access

On top of the usual resources, many of our online providers are offering us extra resources for a limited time, at no cost. We're working to connect these additions through the library. Watch for information on our homepage under "Library News" as they become available. 

We are also maintaining a list of New Acquisitions and Temporary Free Access to Electronic Resources. Not all of these resources will be discoverable in Omni, and you may need to use the links on this page to access them, or find them in Databases A-Z.

Physical Items

Due to the closure of library spaces, physical library items are not available including physical reserves, print books, maps, DVDS, and archival material.

Reserves

As our course reserves collections are made up of physical items, we are not able to provide access to them while library spaces are closed. Where possible, reserve items available in ebook format have been purchased, and are now accessible through Omni. 

Instructors who can identify vital reserve readings needed for online courses should contact the library with this information, so that we can investigate alternative access, where feasible.

We are fast-tracking a new platform for course readings and resources, which will make it simpler for instuctors and students to share them. See a brief video of the new service coming May-June at: https://youtu.be/5qip5rguAG8. Contact us if you're an instructor interested in being an early adaptor.

Librarians are available to work with course instructors to identify and purchase appropriate online resources that meet course learning requirements. Contact library@trentu.ca to start a conversation.

 

Services

Returning Library Items

It is not necessary to return library materials at this time. All due dates have been extended to cover the time library access is restricted, and no regular overdue fines will be charged during this period. You'll receive notifications when due dates are changed, and you can check due dates by signing in to Omni and clicking on your name.

If you are leaving the city and need to return items now, use the book drop located outside the front doors of Bata Library or the Durham GTA Campus. Someone will come to campus occasionally to empty the drop box and process the returns.

Do not leave items outside the drop box. They will remain your responsibility and fines will be charged for lost or damaged material. See the Borrowing webpage.

Contact library@trentu.ca if you have any concerns about your loans.

Interlibrary Loans

We are attempting to fill ILL requests digitally during this time. No physical items are available. See the ILL FAQ for more information.

Research Assistance

Assistance with using library resources for research is available virtually. Please email library@trentu.ca with your query and we'll respond. 

Research Guides providing subject-specific assistance remain available online by clicking the link at the top of every webpage or in Omni.

Paying Fines

During this time of reduced campus operations, no library fines will be applied to any library accounts. However, if you would like to make a payment on an existing library fine, please use the following steps:

  1. Follow the instructions from the Student Accounts office for payment using online banking or credit card.
  2. Once payment has been made, please email studentaccounts@trentu.ca with your name, student #, and the amount of your library fines payment.

Payments made online using a credit card will be posted overnight; payments made by online bank payment will take 48-72 hours to confirm. You will receive an email confirmation once your payment has been processed by the library.

Computers

All of Trent's computing services are maintained by the IT department. Please check the IT website for information and direct your questions to them: https://www.trentu.ca/it/.

Non-Library Departments

There are a number of non-library departments and research centres within the Bata Library building. Please contact them directly with any queries or requests.

 

Contacting the Library

Send questions about your research, access to resources, or general library queries to library@trentu.ca during library hours. Your question will be forwarded to the appropriate librarian or staff member for a response. Email is the preferred contact method.

Direct contact information for specific library departments can be found on the website.

 

ILL FAQ

Can I submit new requests for ILL material while the library is closed?

You may place a request for an item, but some requests cannot be filled at this time due to the closure of many participating libraries. Library staff are attempting to find alternative versions of physical items wherever possible and it may take more time to identify sources. You'll be kept informed of the status of your request via email and through RACER.

I have ILL (RACER) books that are due when the library is closed. How do I return them?

ILL item due dates have been extended, so there is no need to return them at this time. See information about Returning Library Items.

I have outstanding requests for ILL material. Will I still get them?

If your material was not picked up by you before we closed on March 16, you won't get them. Some items could be in transit; if you still need them after we re-open, please contact us for up to date information.