Fines Appeal Policy

We encourage you to discuss your situation with service desk staff at the library where the fine originated before submitting your appeal.  If you still feel the matter has not been satisfactorily resolved, you may appeal the fine within 120 days of the fine assessment.  To appeal a fine, please submit an email to explaining the appeal request and reasoning.  Fines of less than $100 will be assessed by the Library Services Desk and Fulfillment Coordinator.  Fines greater than $100 will be discussed with the Manager of Library Services.   

Note that the following reasons and fine types are ineligible for appeal: 

  • lack of familiarity with borrowing policies 
  • not renewing by the due date 
  • inability to renew online 
  • due dates which fall while the user is on vacation, or out of the local area 
  • fines accrued more than 120 days from the initial notice of fines assessment 
  • previously paid fines 

The Library's principle mission is to support study and teaching. Therefore, at the discretion of Library Services staff, you may be permitted to borrow material while you await a response to your appeal.   

You will be notified of the decision within ten (10) business days. 


Fines may be paid in person via TrentU Card, debit, Visa, and Mastercard at Bata Library Service desk during operating hours

Credit card transactions are also accepted online through Trent Marketplace and via telephone during operating hours by calling 705-748-1011 x7423.