As of Monday, April 26, Trent University Library & Archives (TULA) will offer contact-less curbside pickup services for library materials to Trent students, staff, and faculty until the end of the stay-home order. During this time, there will be no access to Bata Library or the Durham Campus Library & Learning Centre. For full details, please see our page about Trent Library & Archives service during COVID-19.

Fines Appeal Policy

We encourage you to discuss your fine situation with service desk staff at the library where the fine originated before submitting your appeal. You may also direct questions to library@trentu.ca. If you still feel the matter has not been satisfactorily resolved, you may appeal the fine within 120 days of the fine assessment.

Fines appeals must be submitted through our online Fines Appeal Form. Once submitted, the completed form will be reviewed by the Fines Appeal Committee.

Note that the following reasons and fine types are ineligible for appeal:

  • lack of familiarity with borrowing policies
  • forgetting the due date
  • not renewing by the due date
  • failure to receive a courtesy overdue notice
  • inability to renew online
  • due dates which fall while the user is on vacation, or out of the local area
  • fines associated with ILL materials returned without the authorized book band
  • fines accrued for material borrowed from other institutions through reciprocal borrowing
  • fines resulting from borrowing books on behalf of another person, or loaning your TrentU Card
  • fines accrued more than 120 days from the initial notice of fines assessment
  • previously paid fines

The Library's principal mission is to support study and teaching. Therefore, at the discretion of Library Services staff, you may be permitted to borrow material until the next meeting of the Fines Appeal Committee.

Once a decision is made, you will be notified within ten (10) business days. Decisions made by the Fines Appeal Committee are final. The Manager of Library Services will keep records of all appeals for 1 year.

Fines Appeal Committee

The Fines Appeal Committee is comprised of:

  • two Library Services staff members
  • the Manager of Library Services or the Manager, Durham Campus Library & Learning Centre
  • a student representative assigned by TCSA or TDSA

A Durham Library & Learning Centre representative will participate when fines and/or patrons from the Durham campus are involved.

The committee meets once a month or more as required, and quorum is necessary to decide on an appeal. As part of its assessment, the Committee may request supporting documentation from the person appealing the fine and/or consult with other Trent University Library & Archives librarians and staff, including the University Librarian, as needed.

Payments

Fines may be paid in person via TrentU Card, debit, Visa, and Mastercard at either Bata or Durham Library Service desks during operating hours.

Credit card transactions are also accepted via telephone during operating hours by calling 705-748-1011 x7423 or 905-435-5102.

Approved by the Librarians' Committee: March 11, 2021