Ask Us!

Have a question? Ask us!  Here are your options.

Library Service desk

    Ask about anything at the Service Desk. 

    We're the experts in anything to do with Borrowing, Reserves, your Library Account, Fines, Interlibrary Loans, but we also know a lot about the rest of the library. We can get you started on your research or show you how to book one of our Group Study Rooms. And if we can't answer a complex question, we'll connect you with an expert.

    Our email is library@trentu.ca.

    For more information see our webpages: Library Service Desk or Durham Branch contact.
     

    Research & Resources Assistance

    Ask us about navigating the library resources for your researchSubject librarians offer individual assistance, online instruction, guides, and in-class presentations. 

    We welcome questions concerning:

    • library resources
    • searching techniques
    • the library website
    • access to resources
    • Library Skills Tutorials
    • library instruction options

    Ways to contact us:

      1. Come to the Library Research Consultation Centre behind the living green wall of Bata Library (BL 208). 
        • Ring the bell and come in. A librarian will greet you.
        • As a rule, we're available weekdays 9am-4pm, but sometimes we're around (or online) outside those hours, and sometimes we're all busy elsewhere. See hours.
      2. Email us at library@trentu.ca
        • You'll often get a reply right away, or within 1 working day, depending on our availability.
        • Email gives us the chance to investigate your options before we reply. The more detailed your message is, the more specific our reply can be.
        • If it's an technical issue, we'll have your account information from your email.
      3. Come to the Library Service Desk at Bata or Durham.
        • Simple questions can be answered on the spot.  Lbrary staff may show you relevant guides or resources, or give you direction.
        • If the question is complex, they'll call on experts or advise you on how to contact a librarian.
      4. Phone 705-748-1011 ext.7420.
        • This option works well for quick answers to simple questions, but not so much for detailed questions.
        • This is the number for the Library Research Consultation Centre. If we're unavailable you'll get voicemail; leave a detailed message and we'll get back to you.
           

      Specialized Departments

      • Contact the MaDGIC unit for help with geospacial and statistical data, data visualization, GIS, maps, and Government publications. 
      • Contact the Archives for help with archival material. 
         

      Connect with Bata Library

       

       

      Find more contact information under Departmental Contacts or Staff Directory.