Policies & Forms
Print and complete this form as necessary
This form is required if you request medical records transferred between clinics. If you have any questions about how to fill out the form please contact Student Health Services.
Please note: There may be a fee associated with a record transfer depending on the size of the record.
The Student Health Service staff is bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.
- Collecting only the information that may be necessary for your care;
- Keeping accurate and up-to-date records;
- Safeguarding the medical records in our possession;
- Sharing information with other health-care providers and organizations on a "need to know" basis where required for your health care;
- Disclosing information to third parties only with your express consent, or when necessary for legal reasons; and
- Retaining/destroying records in accordance with the law. Files will be destroyed ten years after the last visit to the Student Health Service
Your request for care from us implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.
We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.
You may request to access or correct your personal health records. You may also obtain copies of your records. Please see the receptionist for our fees for this service. Please speak to us if you have any concerns about the accuracy of your records.
Medical Certificate Policy
Student Health Services at Trent University strives to ensure that conditions are fair and consistent for all students and that our students are not disadvantaged by serious and acute medical conditions beyond their control.
A medical certificate should only be required in situations where a serious illness or injury results in a significant disruption of academic work. A certificate will be issued in the event that the physician or nurse recommends the student be absent from future classes or labs or the student is unable to attend a placement due to communicable diseases. Support for academic leniency (i.e.: extensions) will only be considered in the event of a serious and/or prolonged illness.
In all cases the student should first approach their professor to discuss their situation prior to their appointment at Health Services. If launching an academic appeal, the student should first approach their Academic Advisor.
The medical certificate must be completed by the attending physician or nurse who personally examined the student at the time of their illness.
Medical Certificates will not be issued under the following circumstances:
- Minor illnesses (i.e. common colds, flu, bladder infections, musculoskeletal injuries, migraine headaches, etc.).
- Mental health issues (See the Counselling Centre)
- A recognised disability (See Accessibility Services- formally DSO)
- Recovered illness without some form of documentation at the time of illness
- Obvious injury – for example: a broken bone in a cast
- Long term sleep/wake problems related to lifestyle
- For missed labs or classes
All requests for documentation to support an academic appeal (i.e.: retroactive withdrawal, incomplete standing, or aegrotat standing) will be completed by the Director in review of the medical file and in consultation with medical staff.
No Show and Cancellation Policy
We request at least two (2) hours prior notice if you are cancelling an appointment.
A message may be left on the phone at 705-748-1481, 24 hours a day.
Failure to keep an appointment or to provide adequate notice (2 hours) will result in a fee being charged. The fee is charged based on the reason for the appointment.