The 2013 Annual IT User Satisfaction Results
Good Afternoon All,
In August of 2013, the IT department administered its first Annual IT User Satisfaction Survey.
I would like to thank all who responded and took the time to share their feedback.
The aim of this survey was to;
1) Gather feedback from the Trent Community about their satisfaction levels with the products and services that are offered by the Trent University IT Department.
2) Establish a baseline from which to improve and subsequently increase user satisfaction levels.
The survey collected information about Media Services, Support and Training, Connectivity and Access, Information Systems, Telecom, and Web-Based Services. The survey was administered by role (student, faculty, or staff) and collected information regarding the importance, satisfaction, and the utilization of the products and services offered by the Trent University IT Department. In total, 1099 people responded to the survey, which included; 763 students, 136 faculty, and 200 staff.
I invite you to review the results of the survey which are presented in summary form in the following memo;
2013AnnualITUserSatisfactionResultsMemo.pdf
Additionally, I would invite you to review the details of the survey results, which are presented in the following slide deck;
2013AnnualITUserSatisfactionResultsPresentation.pdf
We have found the survey results to be extremely helpful in both confirming and adjusting the direction of IT services and efforts at Trent University. The weighted overall average satisfaction across all constituents who responded to this survey was 75.9%. Through the implementation of the strategic plan and through the efforts of the annual IT work plans, the IT department aims to increase overall satisfaction in the coming year. It is believed that this process will deliver products and services to university constituents that would better meet their administrative, learning, and teaching needs.
Again, thank you to all who have responded and I look forward to your participation in our 2014 survey.
Tariq Al-idrissi
Associate Vice President, IT