COVID 19 FAQ
As the situation continues to change rapidly, our top priority remains the health, safety, and well-being of our staff and student community, on and off-campus. Given the reasonable assumption that the effects of COVID-19 are likely to continue for some time, we have now made the difficult but necessary decision to suspend inbound and outbound exchange for term 2 (January - April 2021)
We'll be updating this FAQ as we receive questions. Last updated: November 2nd, 2021
Students currently away
Your application will automatically be deferred to September 2021.
If you do not wish your application to be deferred please withdraw your application via email to firstname.lastname@example.org. You will require an updated acceptance letter for your study permit.
If you wish to defer your studies to us for the 2021/22 academic period, please email your request via email to email@example.com and also connect with your home university for approval to defer your studies at Trent to the 2021/22 academic term or year
If I meet the legal requirements to come to Canada, will I have access to comprehensive health insurance?
The next update about the University Health Insurance Plan (UHIP) will be June 15th, 2020. Please check back for updates.
All international students in Canada will be automatically enrolled in the Student VIP Supplemental Insurance Plan. For more information on what this plan covers, please refer to the Student VIP Website.
What international services will be available to me online, and in-person where possible, in January?
International Immigration Advising
Study Abroad Advising
University Health Insurance Plan (UHIP) Support
International focussed workshops including online study tips, resume and career planning, pathways to permanent residency, and more community-building activities and events
Will I need to self-isolate/quarantine when I arrive at Trent?
Likely still need to quarantine for 2 weeks (14 days)
Upon arrival in Canada, will I need to quarantine/self-isolate?
If you are traveling by air, you need to pass a health check conducted by an airline before you’ll be allowed to board your flight. Anyone who shows symptoms of COVID-19 will not be allowed to enter Canada by air.
When you arrive in Canada, Immigration Canada officers will assess your health before you leave the port of entry. You must have a plan to quarantine for 14 days when you arrive in Canada. This is mandatory, even if you have no symptoms.
If you don’t have a plan, you shouldn’t travel to Canada.
Please refer to the Canadian government website for more information
What is mandatory self-isolation?
According to the government of Canada, mandatory isolation means you must:
go directly to your place of isolation without stopping anywhere
stay inside and do not leave for 14 days unless it is to seek medical attention
do not go to school, work or any other public areas
stay in a separate room and use a separate bathroom from others, if possible do not allow visitors
limit contact with others in the place of isolation, including children
contact your health care provider or public health authority immediately if your symptoms get worse, and follow their instructions
Can I register for my winter term courses this summer once the course calendar is released?
Yes, we will start registering you during the summer for courses starting in January.
Should I still pay the housing deposit by the June 1st deadline even though I'm deferring to the January start?
We encourage you to apply and pay for residence now as we will have a high demand for residence in January once the programs are re-opened. If we are unable to offer the opportunity for you to study with us in January your full residence deposit will be refunded.
UPDATE: Students who wish to cancel their Fall 2020 residence application and instead arrive in January will be required to cancel their residence application and re-apply when the Winter 2021 application is opened on August 8th, 2020. Those students who wish to transfer their $500 deposit to their winter application will be required to email firstname.lastname@example.org to inform Housing Services that they wish to have their deposit held for the Winter application. Otherwise, a refund will be issued for the $500 deposit. Please note that residence deposits cannot be deferred to the Summer 2021 or 2021-2022 Academic Year, therefore, the $500 deposit will be automatically refunded.
Will the $50 residence application fee and/or the $500 residence deposit be refunded if the fall term is affected by COVID-19?
The University recognizes the unique circumstances surrounding COVID-19. As such, full refunds of the $500 residence deposit will be provided to those who wish to cancel their application prior to moving into residence. The residence application is a non-refundable $50 fee in order to utilize the application platform.
What is the process for canceling my residence application should I no longer plan to live in residence for the Fall?
Students are encouraged to await the publishing of their class schedules to determine if residence fits their needs for the Fall 2020 term, prior to canceling their residence application.
Should you wish to cancel their residence application, please click here for the step by step instruction guide on how to cancel your residence application. Your $500 residence deposit will then be refunded to the credit card that made the deposit payment. Please note that processing time for the deposit refund may take upwards of two months due to the high volume of requests currently into our Student Accounts Office.
Our finance department is working to the best of their abilities and gave us a timeline of 45 days for refunds to be processed; please note this might change depending on higher volumes of refunds.
UPDATE: What measures has Housing at Trent taken during COVID19 to ensure current and future students stay safe?
All measures and directives are and will be guided by public health advice, and in accordance with appropriate federal and provincial government directives. Housing Services is and will continue to provide regular cleaning services to all public/shared spaces within residence (washrooms, hallways, stairwells, common spaces, etc.) with a particular emphasis on high-touch surfaces. Students within our suite style residence buildings will be required to clean their spaces within their unit.
Signage and educational materials, such as cleanliness guidelines for students, will also be placed around all residence spaces and provided by the Residence Life Dons to educate students on proper cleaning and hygiene, while highlighting appropriate physical distancing in a residence environment.
Housing Services will be increasing hand hygiene stations across residence buildings and will take further precautions that follow appropriate physical distancing measures and directives.
UPDATE: How will residences be cleaned prior to student arrival?
The health and safety of our students is our top priority, and Trent has always maintained a high level of service and cleanliness within our buildings to ensure all of our spaces are clean and safe for all students.
In the weeks leading up to student arrivals, all Trent residences will undergo top-to-bottom cleaning from our caretaking team, using products known to be most effective against viruses and bacteria. This will ensure all spaces are ready for the term ahead.
Trent students who we have been nominated to attend your institution for the above study periods have been suspended at this time and will be unable to attend for your September - December term. We will be in touch with you shortly regarding these students to discuss whether it is possible for their applications to be considered for Semester 2 or deferred to 2021/22.
Students currently away: if you are considering remaining for an additional term at your host university we would like an update on your situation, please advise us of the following:
Are you returning to Canada to complete your degree in September?
If you are returning to Canada when are you expecting to leave your host country?
Are you considering remaining in your host country and requesting an extension to stay?
Do you have current health coverage?
When are your exams completed this term at your host university?
Returning Students know your rights as an employee and tenant.
We’ve decided to say no to students doing courses by distance from our exchange partners and counting it as exchange. There are a few reasons for this:
It’s not covered in our exchange agreements.
There are sometimes extra fees involved.
We don’t know if there will be synchronous requirements in courses and our students dropped courses in W20 when they found out they’d have to be up at 2 am for a lecture.
It’s not what academic exchange is about. We’d prefer to continue to distinguish between doing distance education at an institution abroad, and doing a cultural and academic exchange in-person.
We suspect students doing distance courses at a university abroad won’t get much in the way of orientation and may have issues navigating a different academic system with little help.