Questions and Contacts
See below for our most frequently asked questions as well as contact information for Trent Online and our various campus partners.
Frequently Asked Questions:
Can I do my entire degree online at Trent?
Currently, there are no undergraduate degrees offered completely online at Trent University. We do, however, offer a Master of Bioenvironmental Monitoring and Assessment at the graduate level, and a diploma in Circumpolar Studies completely online. Additionally, undergraduate students have the ability to add an option in Circumpolar Studies to their degree completely online! To learn more about these programs, visit our Online Programs webpage.
Further, a large array of online courses are offered in any given semester which may allow you to plan your degree in a way that allows you to take a portion, or in some cases and entire semester or academic year, online. If you would like to know which courses are going to be offline in a given semester, see 'How do I know which online courses will be offered in a given semester?'.
How do I know which online courses will be offered in a given semester?
To know which courses are going to be offered in a given semester, please refer to Trent's Academic Timetable. Select Graduate or Undergraduate and then select 'Explore the Graduate/Undergraduate Timetable'. Once you are in the academic timetable, select the term you which to explore, and then change the Location drop-down box to 'Web'.
You will also be able to search by program and by year level as well, to get a more curated list.
If a term does not appear on the list, then that term's academic schedule is not yet finalized. Additionally, if a course you are hoping to take does not appear on the list in a given term, remember that there are different online course offerings in each term. You can also reach out to us in Trent Online (contact information below), and we can let you know if the course you are interested in is offered online, and give you an idea of when it might be offered next.
How do I know what an Online Course is going to be about? Can I see a course outline/course syllabus?
A basic description of a course can be found within the Academic Timetable as well as the Academic Calendar. A course syllabus covers all of the specific details of a course including content that will be covered as well as a breakdown of assignments and grading. These are typically only provided to students who are registered in a course, however, individuals can contact the academic department in charge of a course and request a syllabus from a previous course offering to get an idea of what to expect.
Can I find out more about what is required for an online course (do they follow a set schedule or are they self-directed)?
Each online course offered at Trent varies slightly in its design. Many of our online courses are offered in an asynchronous format where students can access materials at their own time. However, online courses often have set schedules and assessments that have specific due dates. They may also be synchronous aspects of your course, where you may have to complete an assessment at the same time as your peers (such as exams and quizzes). Remember to review your course syllabus and to make note of scheduled assessments and due dates.
From time to time, the University may offer remote courses. These courses are offered online, but more closely mirror the synchronous model seen in in-person classes (set times for lectures, etc.). For more information on the difference between Online and Remote courses, see 'What is the Difference between a Remote and an Online Course?'.
What is a Remote Course?
Remote courses are specially created for students wishing to attend University who are not able to be physically on campus (as is the case with COVID-19). These are fully-web based courses delivered through our learning management system, Blackboard. Teaching approaches within these courses vary but may include video recorded lectures that students can access on their own lecture, or scheduled group video lectures or seminars.
Who can I talk to about tuition, admissions, transfer credits, or taking online courses from another university?
Questions about admissions, transfer credits, and taking courses from another university can be forward to our admissions team. Questions about tuition can be forwarded to Trent's Student Accounts office.
Questions about Letter of Permission courses can be forwarded to email@example.com or 705-748-1215.
There are a variety of teams on campus who can help answer your questions. Below you will find contact information for various departments and what they can help you with.
Get in touch with our team if you have questions about online course offerings, taking online courses, online exams, etc.
705-748-1011 ext. 1025
For help with Blackboard, your Trent ID, or the email system, or if you have tech-specific questions, please contact the IT Help Desk:
Office of the Registrar
Any questions about course registration and withdrawals, final grades, and other general inquiries related to your enrollment and your academic record should be directed to the Office of the Registrar.
Curious about becoming a Trent student? The Liaison office can talk to you about your options and help you navigate the admission process and chart your course, on-campus and online. This team will also be able to help you navigate the Letter of Permission process if you wish to take an online course at Trent from another University.
Information about costs, including tuition, fees, and how to make a payment, is available through Financial Services:
Student Accessibility Services
If you require learning supports, assistive technology, or accommodations for assessments, connect with Student Accessibility Services: