Managing and Placing Calls

1. Pick up either the receiver, select a line key on a multi-line set, or the speaker button if available
2. Press the Answer softkey (on speaker enabled sets)

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Either:

• Hang up the receiver OR
• Press EndCall softkey (if available) OR
• Press the Speaker button (if using speakerphone)

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1. Pick up either the receiver, select a line key on a multi-line set, or the speaker button if available the last number you dialled
2. Press Redial

If using the "Last Number Redial" feature, before lifting the receiver your telephone will be in "listen" mode. You cannot speak with the other party until the receiver is lifted.

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Dial an INTERNAL Trent extension using VOICE RECOGNITION

1. Pick up either the receiver, select a line key on a multi-line set, or the speaker button if available
2. Dial "0" (zero).
3. Following the musical tone, speak the first and last name of the staff/faculty you wish to reach - slowly & clearly. 
4. If voice recognition is successful, you will receive confirmation that your call is being connected.

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Dial from the phone system CORPORATE DIRECTORY

1. Pick up either the receiver, select a line key on a multi-line set, or the speaker button if available
2. Press the Menu button
3. Select Directories>Directory Services>Corporate Directory.
4. To search for a listing, use your keypad to enter the first few letters and then press Search.
5. To dial from a listing, scroll to it so it is highlighted and go off-hook

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Place a call while another call is active (put a caller on HOLD)

1. Press the Hold button
2. Press New Call.
3. Dial the extension or use voice recognition to connect to your party.

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CALL FORWARD 

Activate:

1. Press the CFwdAll softkey and wait for 2 beeps
2. Calls can be forwarded to:

• Voicemail: Press the Messages softkey OR
• A different extension: Enter the extension # OR
• An external line/cell phone: Enter 9 + 10 digit number

To De-Activate:

• Press the CFwdAll softkey again

Note: While forwarding is in effect, no calls will be received at the original extension. Any external number to which calls are being forwarded will be visible to the caller.

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1. Press the Trnsfer softkey and wait for a tone (caller is automatically placed on hold).
2. Dial the extension to which call will be transferred
3. Listen for ringing, wait for an answer, and announce the call
4. To complete the transfer, press the Trnsfer softkey again

If you make an error while transferring a call, press EndCall and then Resume softkeys to return to the original caller. Re-initiate the process.

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1. Press the Trnsfer softkey and wait for a tone (caller is automatically placed on hold).
2. Dial the extension to which call will be transferred
3. When you hear ringing, press the Trnsfer softkey again.

If you make an error while transferring a call, press EndCall and then Resume softkeys to return to the original caller. Re-initiate the process.

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Conferencing allows you to connect up to 4 parties including yourself.

1. While on a call, press the "More" and then Confrn softkey. You will hear a tone and original caller(s) now on hold.
2. Dial the number you wish to add to the call (Start with a "9" if it is an external number)
3. When the called party (#3) answers you can talk privately. 
4. To complete the loop and initiate the conference call so all three parties (including you) can participate, press the Confrn again.
5. Repeat the procedure to add the 4th participant to the conference, if necessary.

If you make an error while transferring a call, press EndCall and then Resume softkeys to return to the original caller. Re-initiate the process.

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EDIT A CALL LOG 

1. Press EditDial
2. Press << or >> to reposition the cursor or erase digits.
3. Use the keypad to enter digits

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• Press the MUTE key

While a call is muted, the other party cannot hear you. To return to a conversation, press the MUTE key again. The "MUTE" key applies to both the receiver and the speaker phone.

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How will you know you have a message in your mailbox?

• If you use phone system mailbox: Indicator light on the receiver will light up to indicate there are messages
• If you use email to receive voicemail messages, you will see a message from "Voicemail System" in Outlook.

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1. Press the Settings button
2. Select Contrast
3. Press the Up and Down soft keys to adjust contrast
4. Press the OK soft key to save the changes and exit.

1. Press the Settings button
2. Select Ring Type
3. Select "Default Ring" under "Ring Type"
4. Use the Navigation button to highlight a Ring Type
5. Press the Play softkey to hear the highlighted Ring Type
6. Press the Select softkey to make your choice
7. Press the OK softkey to save your selection

To adjust volume on the ringer:

With the handset down (not on a call) and speaker off, press the VOLUME BAR up (+) or down (-) to adjust volume

To adjust volume on the speaker or the receiver:

While on a call, press the VOLUME BAR up (+) or down (-) to adjust the volume.

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