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Information Technology

Information Technology

Lync / Skype(Business) Install / Update

The following step-by-step instructions are for Mac users who have downloaded Office 2011 or Office 2016 for Mac. These instructions apply for Mac OSX version or later.

Lync/Skype for Business is not currently part of the installation package offered by Microsoft and must be downloaded and installed separately.

  1. Log into myTrent with your staff username and password – https://www.trentu.ca/mytrent/
  2. Click on Services from the upper right. 

Screen shot of MyTrent menu with Services highlighted for selection per Steps 1 and 2

  1. Navigate down to the IT Services section and select the Microsoft Staff Advantage icon.

Screen shot of IT Services icons in MyTrent with Microsoft Office Staff Advantage highlighted for selection per Step 3

  1. Just below the Install Now button is a link for Other Installs. Click on that.

Screen shot of "Other Installs" location highlighted per instructions in Step 4

  1. On the left hand side select the option for Skype for Business.

Screen shot of Office 365 installs screen with Skype for Business highlighted

If you are trying to update an already installed version of Lync/Skype for Business, click here for next steps:

  1. Click the Install button on this page. Depending on your browser you may see a popup and if you do click the option to Save File.

Screen shot of Skype for Business install screen with Install Now highlighted per Step 6

Screen shot of possible pop up screen noted in Step 6

  1. Once the file has downloaded open it.
  2. Double-click on the Lync Installer and follow the onscreen instructions.

Screen shot of Lync installer per Step 8

  1. When prompted, provide the username/account name and password for your Mac computer.

Screen shot of credentials screen noted in Step 9

  • Once the installation is complete you should have a Lync icon sitting on your Dock but you will also have an icon in Finder under the Applications folder.

Screen shot of dock with Lync icon present following install

  1. Open Lync and accept the terms and conditions.
  2. You will then be asked if you want to use Lync as your default application for telephone calls. If you’re already using another application for this purpose then click Don’t Change. If you’re unsure then also select Don’t Change. If you want to use Lync for this purpose then click Use Lync.

Screen shot of Lync screen asking if you want it to be default application for telephone. Has "Use Lync" hightlighted for selection

  1. Sign into Lync using the following information:
    1. Email Address: username@trentu.ca
    2. Sign in as: Automatic
    3. User ID: username@trentu.ca
    4. Password: myTrent password
    5. Click Sign In

Screen shot of Lync sign-in screen illustrating requested information from Step 12


Installing Update to Lync/Skype for Business:


The following section is a step-by-step guide for downloading and installing the update for Lync/Skype for Business. This only applies if you have followed the above steps to install Lync/Skype for Business.

Refer to steps 1 - 5 from the Installing Lync/Skype for Business section.

  1. Below the Install button is a link for an update called Lync for Mac 2011 Update. Click on it.

Screen shot of Microsoft's Skype for Business install/update screen with Lync for Mac 2011 update highlighted for selection

  1. Download the update from the Microsoft page by clicking the Download button.

Screen shot of Download button highlighted for selection

  1. Once the download is complete launch the setup by double-clicking the file.
  2. Similar to the above steps, double-click the installer icon and following the onscreen instructions.

Screen shot of Lync installer screen per Step 9

  1. When prompted, enter the username/account name and password for the Mac computer.

Screen shot of credentials screen for install process approval

Once the setup is complete you can open Lync again.


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Last updated

Wednesday, March 23, 2016 - 09:32