Opening Shared Outlook Mailbox (OWA - Webapp)

  1. Log into myTrent and access your email in the web, following this path > IT Services > Outlook Webmail icon

Screen shot of Outlook Web App with user's mailbox in left navigation menu highlighted








  1. Click on your avatar in the upper right corner of the screen and choose the option to Open Another Mailbox

Screen shot of Avatar in upper right corner outlined for selection (Step 2)

  1. In the little dialog window type the email address of the shared mailbox you wish to access.

Screen shot depicting dialog window requesting shared mailbox to be accessed (Question 3)

  1. If this is the first time access the account you may have to choose the option to Search Contacts and Directory.
  2. If you’ve accessed the account before click on the contact entry when it appears.

Screen shot of "Open Another Mailbox" dialog with Search Directory outlined for use in a case where it is the first time a user is looking for a particular mailbox (Step 4)

  1. Once the account has been found in the directory click Open and the account will open in a new tab in your web browser.
  2. Now you can switch back and forth between your account and the shared account.

Screen shot of Outlook web app with multiple email accounts open, indicated by the tabs (Steps 6 & 7)



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Last updated

Friday, November 2, 2018 - 16:11