Known Issue - Desk Top Icons

Issue:  Desktop icons are not appearing on the desktop

Operating System: 

Windows 10


Trent Imaged, Domain-Joined

Description of the issue:

After a successful login on a Trent Imaged\Managed\domain-joined computer desktop, icons from the mapped H:\ drive do not appear on the desktop.


  1. Download this Registry file named "usershell.reg" from NextCloud, using the Download button below the file icon.
  2. Click on the file that downloads to begin the install.

Next Cloud screen with download button for registry file indicated for Step 1 and Step 2 of the workaround instructions

  1. At the Open File - Security Warning screen, choose the RUN button, to install the workaround.

Open File-Security Warning screen illustrating Step 3 of the workaround instructions with the Run button circled.

  1. Restart your computer.

If you are still having issues, please contact the IT Service Desk.



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Service category

  • Computing & Printing

Last updated

Friday, May 10, 2019 - 11:14