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TRENTU.CA / Information Technology / Forgot your Username or Password?

Forgot your Username or Password?

If you have forgotten your username or password, you can click on the Forgot Your Username / Password? button from the myTrent landing page.

myTrent landing page

Alternatively, the Self-Service Password Reset Main Menu will take you to a page where you can retrieve either your Username or Password:

Screen shot - Main menu for profile, password in MyTrent

Forgotten Password:

If you have forgotten your password, enter your Trent username / email address, last name, and 7-digit student / staff number, in the fields provided. Once provided, click the Search button.

Screen shot of Forgotten Password screen

Next, you will be asked to select how you would like to receive a verification code. To receive a verification code to your PERSONAL email address, select the second Email button. If you have previously updated your recovery profile with a SMS mobile number you can send a verification code via Text by selecting the SMS button.

Forgotten Password verification method selection page

Either an email or and SMS text message will be sent to you containing an 8-character CODE. You will enter the code in the text box presented.

Screen shot of area user enters code sent via email or SMS

Forgotten Username:

If you have forgotten your Trent username / email address, fill out the form with your last name, 7-digit student / staff number, and select the Account Type for which you are recovering the username.

Forgotten Username screen shot to illustrate step above

If a successful match is found, your Trent username / email address will be display in the browser window.

Screen shot showing presentation of username once located

 

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Last updated

Tuesday, July 20, 2021 - 09:48

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