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Information Technology

Information Technology

Forgot your Username or Password?

If you have forgotten your username or password, when at the myTRENT login page, click on the Forgot your Password/Username? link.

Image of mytrent login box

The Forgot your Password/Username? link will take you to where you can retrieve your forgotten password or username:

Screen shot - Main menu for profile, password in MyTrent

Forgotten Password:

If you have forgotten your password enter your username, last name and student/staff number, in the fields provided. Once provided, click the submit button.Screen shot of Forgotten Password screen

 

An email will be sent to your secondary email, and/or an SMS will be sent your mobile number.

The SMS message will contain an 8-character CODE, that you can enter in the text box presented.

Screen shot of area user enters code sent via SMS

The email message will also contain the same 8-character CODE, or you can use the provided hyperlink (labeled "click here") to enter directly into the password reset form

FORGOTTEN USERNAME:

If you have forgotten your username, enter your last name into the field provided, and your Student or Staff number (the 7-digit number on your TrentU card) in the respective fields, and select the account type for which you are recovering the username. Forgotten Username screen shot to illustrate step above

Your username will be displayed on screen if a successful match is found.

Screen shot showing presentation of username once located

 

Eligibility

  • Students
  • Staff
  • Faculty
  • Alumni
  • Applicants
  • Retirees
  • Professor Emeriti

Service category

  • Accounts & Access

Last updated

Thursday, April 21, 2016 - 15:07