Forgot your Username or Password?

If you have forgotten your username or password, you can click on the Forgot Your Username / Password? button from the myTrent landing page.

Alternatively, the Self-Service Password Reset Main Menu will take you to a page where you can retrieve either your Username or Password:

Forgotten Password:

If you have forgotten your password, enter your Trent username / email address, last name, and 7-digit student / staff number, in the fields provided. Once provided, click the Search button.

Next, you will be asked to select how you would like to receive a verification code. To receive a verification code to your PERSONAL email address, select the second Email button. If you have previously updated your recovery profile with a SMS mobile number you can send a verification code via Text by selecting the SMS button.

Either an email or and SMS text message will be sent to you containing an 8-character CODE. You will enter the code in the text box presented.

Forgotten Username:

If you have forgotten your Trent username / email address, fill out the form with your last name, 7-digit student / staff number, and select the Account Type for which you are recovering the username.

If a successful match is found, your Trent username / email address will be display in the browser window.