Forgot your Username or Password?

If you have forgotten your username or password, when at the myTRENT login page, click on the Forgot your Password/Username? link.

The Forgot your Password/Username? link will take you to where you can retrieve your forgotten password or username:

Forgotten Password:

If you have forgotten your password enter your username, last name and student/staff number, in the fields provided. Once provided, click the submit button.

An email will be sent to your secondary email, and/or an SMS will be sent your mobile number.

The SMS message will contain an 8-character CODE, that you can enter in the text box presented.

The email message will also contain the same 8-character CODE, or you can use the provided hyperlink (labeled "click here") to enter directly into the password reset form

FORGOTTEN USERNAME:

If you have forgotten your username, enter your last name into the field provided, and your Student or Staff number (the 7-digit number on your TrentU card) in the respective fields, and select the account type for which you are recovering the username. 

Your username will be displayed on screen if a successful match is found.