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Information Technology

Welcome
Going Remote
Services
News
Cybersecurity Blog
Office AVP - IT
Contact

TRENTU.CA / Information Technology / Services / User Guides

User Guides

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A

Accessing a Trent Exchange Account As a Student
Accessing GMail on the myTRENT portal
Accessing the H and S Drives Remotely
Accessing the Microsoft Home Use Program
Account Monitoring and Proactive Security
Active Sync- Setup for Android
Active Sync- Setup for Apple iOS
Active Sync- Setup for Blackberry
Active Sync- Setup for Windows
ActiveSync for Android
Add a Personal Email Address to Your LinkedIn Account
Adding an Outlook shared mailbox or folder - Windows
Azure MFA - Activating a hardware token
Azure MFA - Adding Additional MFA Methods
Azure MFA - Backup and Restore Microsoft Authenticator
Azure MFA - Enrolling in MFA with Microsoft Authenticator
Azure MFA - Enrolling in MFA with Microsoft Authenticator (old)
Azure MFA - Enrolling in MFA with SMS Text Messaging
Azure MFA - FAQs about MFA
Azure MFA - MFA Onboarding
Azure MFA - Updating and Changing MFA Methods
Azure MFA - Using MFA to Authenticate

B

Blackboard - Faculty - Template
Booking a Room

C

Changing your Password
Cisco Jabber Softphone
Cisco Multi Line Set
Cisco Single Line Set
Classroom Technology User Guides
Clear your Cache (sounds like cash)
Computer Lab Software Requests
Computer Renewal Program Options
Configure Toshiba Multi-Function Printers for Scan to Network Location
Configuring Windows 7 for WiredTrent
Connect to the Virtual Computing Commons through the Mac Client
Connect to the Virtual Computing Commons through the Windows Client
Connect to Virtual Computing Commons through the Web Browser
Connecting Gaming or Print Devices to RezNet
Connecting to RezNet
Connecting to WiredTrent
Contingency Planning for Interruption of Remote Teaching Services
Creating Training Videos

E

E-mail Distribution Lists
Embed a YuJa Playlist in a Blackboard Course
Enable Encryption on iOS Devices - iPad, iPhone
Enabling BitLocker with Windows 10
Enabling Encryption on Android Tablets and Phones
Enabling Encryption using BitLocker - Windows PCs
Enabling the BCC field in Outlook's Web App (OWA)
Encrypting an OSX Computer using File Vault
Enrolling in the Consent Education Module
Enrolling in the COVID-19 Student Education Module

e

eduroam Setup - Android
eduroam Setup - iOS
eduroam Setup - Mac
eduroam Setup - Windows

F

Faculty Learning Technology FAQ
Fax Machines
File Access using Mac on AD (Active Directory)
File level encryption of Microsoft Office files
Find your MAC address
Folder redirection Issue (AD Migration)
Forgot your Username or Password?
Form Creation
Forwarding Outlook Email to another Email account

G

Google Sync on IOS mobile devices
Group Manager
Group Manager - Installation & Use

H

How to ... Select a Safe Password
How to Search IT Up - Document Version
How to use AirMedia
How to Use OneDrive on the Web

i

iClicker FAQ for Faculty
iClicker FAQ for Students

I

IMAP setting for Office 365/Outlook
Install an office printer-Win 7
Install OpenJDK with AdoptOpenJDK
Installing Outlook on Android
Installing Outlook on iOS
Installing Staff Printers (Active Directory)

K

Known Issues

M

MacMail setup - GMAIL
MacMail Setup - O365
Managing and Placing Calls
Microsoft Advantage Programs - Download
Microsoft Azure RMS - Email Security
Microsoft Azure RMS - Protecting and Sharing a Document - Mac
Microsoft Azure RMS - Protecting and Sharing a Document - PC
Microsoft Azure RMS - Using Custom Permissions - PC
Microsoft Bookings: For Clients
Microsoft Bookings: For Groups
Microsoft Bookings: For Individuals
Microsoft Bookings: Getting Started
Microsoft Help Pages
Microsoft MyAnalytics
Microsoft Teams - Apps and Tools
Microsoft Teams - Creating a Team for your class or group
Microsoft Teams - File Sharing and Management
Microsoft Teams - Managing Users
Microsoft Teams - Meetings: Scheduling a Meeting with a Join Link
Microsoft Teams - Meetings: Setup an emergency Teams meeting for synchronous classes
Microsoft Teams - Meetings: Use the Outlook Integration with Teams
Microsoft Teams Quick Start Guide
Mobile Devices
Mobile Printing
Moving Exams Online: A Resource for Instructors

m

myTrent Login Page Changes

N

Navigating the MyTrent Portal
New Computer Purchase Process

O

One Drive - File Sharing
Online Teaching Tip Sheet
Opening Shared Outlook Mailbox (OWA - Webapp)
Opening Shared Outlook Mailbox (Students)
Outlook - Configuring for Thunderbird
Outlook - Create New Calendar
Outlook - Enabling BCC and "From" fields
Outlook - Meeting Planning & Tracking
Outlook - Resend or Recall an email
Outlook - Setting up Delegate Access
Outlook - Shared Mailboxes
Outlook- Creating Rules

P

Post-Account Compromise Security Checklist
Printers in Residence
Printing using WebPrint

Q

Qualtrics Phone Support Changes - Aug 2020

R

Registering a physical iClicker with iClicker Cloud
Remote Computer Access (Mac)
Remote Computer Access (Windows)
Request a new Access Group
Retrieve your Student Number or Staff Number
Return to Work - Device Health Check

S

Secure Online File Sharing Recommendations
Self Service Password Reset
Setting up your email with Outlook 2016
Setup GMail app on your iOS device
Setup Gmail on Android OS5.0/5.1 Lollipop
Setup Instructions for Dell Purchases during Work from Home
Setup LinkedIn LEARNING and Connect Your LinkedIn Account
Setup LinkedIn LEARNING without a LinkedIn Account
Sharing Folders with OneDrive
Sharing Folders with Outlook
Software Center
SPAM in Outlook
Standard System Requirements
Student Guide for Making a YuJa Video and Adding it to Blackboard
Student Learning Technology FAQ
Sync OneDrive to your Computer

T

Teaching Online Equivalents
Teaching Online FAQs
Technology Guide for BL106.6
Technology Guide for BL103
Technology Guide for BL105.11
Technology Guide for BL105.5
Technology Guide for BL105.6
Technology Guide for BL106.2
Technology Guide for CH102
Technology Guide for Classroom with Fixed LCD Display (MP-B10)
Technology Guide for DRA A112
Technology Guide for DRA A116 (+ lecture capture)
Technology Guide for Dual Projector Room with Lecture Capture
Technology Guide for Dual Projector Room with Lecture Capture (v1.1)
Technology Guide for Durham DRA A125
Technology Guide for Durham DRA A126
Technology Guide for Durham DRA A127
Technology Guide for ENW 115
Technology Guide for LHS C102 (MPC-M5)
Technology Guide for OC101.2 Wenjack Theatre
Technology Guide for SC108
Technology Guide for SC215
Technology Guide for Seminar Room with Dual Fixed LCD Displays (MPC-M10)
Technology Guide for Seminar Room with Fixed LCD Display (MPC-M10)
Technology Guide for Seminar Room with Fixed LCD Display (MPC-M5)
Technology Guide for Seminar Room with Fixed LCD Display and Document Camera (MPC-M5)
Technology Guide for Seminar Room with Fixed LCD Display and Speakers (MPC3)
Technology Guide for Seminar Room with Interactive display (Smart Board) (MPC-M5)
Technology Guide for Seminar Room with Interactive display (Smart Board) and Speakers (MPC-M5)
Technology Guide for Seminar Room with LCD Display (MPC-M5)
Technology Guide for SH105 (MP-B10)
Technology Guide for Single Projector Room (LHS C, MP-B10)
Technology Guide for Single Projector Room (LHS D, MP-B10)
Technology Guide for Single Projector Room (MPC-M10)
Technology Guide for Single Projector Room (MPC3)
Technology Guide for Single Projector Room (MPC3, Mic)
Technology Guide for Single Projector Room and Lecture Capture - SC137
Technology Guide for Single Projector Room v.1 (MPC-M10)
Technology Guide for Single Projector Room with Crestron control (v1)
Technology Guide for Single Projector Room with Crestron control (v2)
Technology Guide for Single Projector Room with Lecture Capture and Crestron control
Technology Guide for TSC 2.02
Teleconferencing
Tips on Readings and Resources for Remote Teaching and Learning
Transferring a Call

U

Update your Profile
User Guide - Diagram Submissions with PDFs
Using and caring for a physical i>clicker

V

Video Conferencing
Viruses and Malware - Remove Malware from your Computer
Voicemail - Initial setup
VoiceMail How-To
VPN - Mac Users
VPN - Mobile Users
VPN - Windows Users

W

What to do about Phishing?
Wireless Lapel Microphone and Beltpack

Y

YuJa - Event Remote Recording
YuJa - Faculty - Accessing YuJa through Blackboard
YuJa - Installing Software Capture recorder
YuJa - Publish Video to a Course
YuJa - Recording with Software Capture
YuJa - Setup for your course
YuJa - Video Quiz
YuJa Recording Tips
YuJa User Guides

Z

Zoom - Download cloud recording
Zoom - Faculty - Live Captioning
Zoom - Faculty - Live sessions through Blackboard
Zoom - Students - Live sessions through Blackboard
Zoom Privacy and Security
Zoom Web Conferencing Guide

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