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Information Technology

Information Technology

Software Imaging

    Description:

    Imaging is the automated  installation of the university’s managed operating system software on new or existing computers.

    IT provides desktop and laptop imaging service for Trent-owned standard computers for staff and faculty as well as desktop imaging in IT managed computer labs and classrooms. (Note: since images are hardware specific non-standard computers may not be serviceable).

    IT  develops, tests and deploys operating software images and distribution tools which provides a standardized operating platform for staff and faculty to access the latest in office productivity and multi-media software.

    When a technical problem has rendered a computer inoperable or unreliable staff and faculty can submit an IT Service Request and bring their Trent-owned computer to the Service Desk for re-imaging. The imaging process is an automated software installation function which provides a quick way to completely refresh all software on the computer’s hard drive back to its original “like-new” state returning the machine back to service in very quickly.

    Benefits and features:

    • Managed Software Distribution
    • Managed Workstation Imaging

    Eligibility:

    Staff, Faculty

    Availability:

    Mon to Fri, 8:30 a.m. to 4:30 p.m

    Service categories:

    Last updated:

    2 years 3 months ago