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Information Technology

Information Technology

Service Desk

    Description:

    The Information Technology Service Desk is located in Bata Library beside the Library Services desk and is staffed with a team of service technicians who provide technical support for a variety of IT issues.

    For many issues, students can get immediate assistance by:

    • visiting the  Service Desk in Bata Library beside the Circulation Desk
    • calling the Service Desk at 705 748-1010

    The preferred method of contact is to submit an online service request using email: it@trentu.ca or myTrent>Support>IT Support>IT Service Request Icon for IT Service request in My Trent

    Requests submitted in this manner are queued and tracked by IT's tracking system Request Tracker (RT). The IT Service Desk team will try to respond to new RT requests within 48 hours of their arrival in the incoming queue.

    Supported Services:

    Students who bring their personal computers to campus can get assistance with Trent supported software, WiFi setups, advice on virus and spyware removal, and basic hardware diagnostics. Remote desktop support is also available to assist in troubleshooting problems accessing Trent hosted web applications such as the student portal  - myTrent, and related services such as the LearningSystem and Academic Record.

    Faculty and staff can get technical support for Trent supported software and Trent owned computers. This includes automated software installation of Trent’s standard operating system image (imaging) which includes Windows7, Microsoft Office, Anti-virus, and Novell network client.

    Emergency Classroom Support:

    Faculty can get emergency classroom technical support by calling 705 748-1010 (option 4) during Service Desk hours. 

    Service issues outside posted Service hours:

    Users may contact Security at 705 748-1328 for critical service outages which occur outside of normal service hours

    Benefits and features:

    • Remote Desktop Support
    • Emergency Classroom Support
    • Request Tracking Management System
    • Walk-in Assistance

    Eligibility:

    Students, Staff, Faculty, Alumni, Applicants, Guests, Retirees, Professor Emeriti

    Availability:

    Hours varay based on time of year. See posted hours on this website's CONTACT tab for Peterborough and Durham locations

    Last updated:

    2 months 2 weeks ago