Basic voice calling services for remote workers
All staff, faculty, and students have access to Microsoft Teams for communications within the Trent community. Teams is the preferred method of ad-hoc communication within the Trent community, and is an excellent tool for messaging, voice and video calling, as well as a multitude of other collaboration capabilities. You can even leave voicemail for another Teams user which will be automatically transcribed and emailed to them. The Microsoft Teams app can be downloaded to any mobile device and can be managed in terms of the individual’s availability and notification preferences.
When the university began work from home in March, all personal voicemail boxes were configured to forward messages to their associated Trent email address, then remove them from the mailbox. Any changes to the voicemail forwarding configuration can be requested by submitting the Telecom Service Request form found here: myTrent>Services>IT Services>Telecom Service Request Form. Voicemail boxes can also be accessed remotely by dialing 705-748-1014.
A softphone is an application that connects a virtual phone on your computer or mobile device to the Trent phone system over a VPN connection. For staff and faculty who have a requirement for placing or receiving calls outside of our Trent community using their current extension, the Cisco Jabber softphone is available upon request for Windows and MacOS. The Jabber softphone requires a connection to the Trent VPN, and your extension must be configured by IT before it can be used. Requests for this service can be made by submitting the Telecom Service Request form found here: myTrent>Services>IT Services>Telecom Service Request Form.
IMPORTANT! SOFTPHONES CANNOT BE USED FOR 911 CALLS
Although it is not possible to take your regular desk phone home, we do have a limited number of desk sets available for use in home offices. Note that these sets come with unique extensions, no voicemail, and no wifi support. Please send an email to email@example.com to inquire about this service.