Quick Start
The Services tab on Trent's IT website houses information on the wide variety of services provided by IT with links to related IT User Guides listed toward the bottom of each Service catalog page. Come back to the Services area of the IT website whenever you have a question related to supported technology. We welcome suggestions regarding user guides that users might find helpful.
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Faculty
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Get your account and access myTrent
Review the MyTrent services page from the IT website, and the link to the user guide, "Navigating the MyTrent Portal"
Once you receive your UserID and temporary password (also know as your credentials) from your hiring source, log into MyTrent using the credentials dialog box.
Follow the instructions in the MyTrent user guide to customize your iteration of MyTrent for your personal use.
Locate class rosters and academic info
These are located in MyTrent under Academics tab>Faculty heading>Class Roster icon
Blackboard Learn
IT Services - Blackboard (Learning Management System). Links to user guides are available from this page. Here are the 3 most frequently asked questions:
Question Short Answer User Guide How do I get or get access to my Blackboard course
All courses get a Blackboard site auto magically; they appear for faculty members 24 hours after they’ve been assigned by the department AAA in Colleague User Guide: Blackboard Course Registration and Integration Process How can I add my TA to my course?
There’s a self-service option for adding non-student users under Manage Users in the course tools section of the course How can I copy course content from last year to this year
User Guide: Blackboard Faculty Course Admin - Copy a course from year to year Classroom Technology
Links to user guides for the various classrooms located at the University with IT-supported technology are available on the Classroom Technology IT Services page. If you are teaching a class this semester, it is highly recommended that you review the user guide and video for the classroom before the first class.
Classroom Support - IT Services page
Classroom Emergency (only): 705-748-1010 Ext "4"
Wi-Fi
Trent has 3 Wi-Fi networks: eduroam (non-residence, campus space), RezNet (student residence areas only), Rez-Net Guest and Trent-Guest. Please note that the Guest networks will provide a lower level of service than eduroam and RezNet. If you are having issues with non-Guest networks, please report them to IT.
Wi-Fi-eduroam is the Services page for faculty WiFi. From this page, there is a QR code (link) to run a setup step for each device you wish to connect to the Wi-Fi network. Further down there are links to user guides for eduroam Setup-iOS, eduroam Setup-Android, and eduroam Setup-Windows and additional information on the global eduroam initiative.
Campus Computers
Microsoft Faculty & Staff Advantage
Lynda.com Windows 10 Essential Training 2017
Lynda.com Office 2016 for Educators
Voicemail and Telephony
There are a number of related services available to review in the Services tab under Communications. From each Services page, any available User Guides are listed toward the bottom of the page. Services-Telephones and Voicemail will get you started.
Information Security
IT at Trent University is governed by 4 IT Policy documents. Please review these documents and become familiar with the content.
Information security is of utmost importance to our community. The Security section within the Services tab on the IT website has several Services pages related to such things as phishing and SPAM, encryption, document safeguarding, and internet safety. If you have any questions, please contact it@trentu.ca
Getting Help
The IT Service Desk, located on the 2nd floor - Bata Library in Peterborough and also in the Library at the Durham campus. Our staff is available to answer questions, take a look at supported hardware, and manage classroom technology issues as they occur. They can be reached by email (which generates a ticket in Request Tracker - also known as RT), in person, or by phone. Voicemail messages will also generate an RT ticket. Target resolution time for tickets is 48 hours, though this can vary depending on volume. Hours of operation can vary by location, and are maintained in the Contact tab on the IT website.
As volumes may vary, we encourage you to first review the Services section of the IT website and the related user guides if you have time or if it is after hours. If you are unable to find the answer to your question, please contact us.
- Students
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Get your account and access myTrent
Review the MyTrent services page from the IT website, and the link to the user guide, "Navigating the MyTrent Portal"
Once you receive your UserID and temporary password (also know as your credentials) from your hiring source, log into MyTrent using the credentials dialog box.
Follow the instructions in the MyTrent user guide to customize your iteration of MyTrent for your personal use.
Wi-Fi
Trent has 3 Wi-Fi networks: eduroam (non-residence, campus space), RezNet (student residence areas only), Rez-Net Guest and Trent-Guest. Please note that the Guest networks will provide a lower level of service than eduroam and RezNet. If you are having issues with non-Guest networks, please report them to IT.
Non-Residence Space
Wi-Fi-eduroam is the Services page for student Wi-Fi outside of residence areas. From this page, there is a QR code (link) to run a setup step for each device you wish to connect to the Wi-Fi network. Further down there are links to user guides for eduroam Setup-iOS, eduroam Setup-Android, and eduroam Setup-Windows and additional information on the global eduroam initiative.
Wi-Fi-RezNet is the Services page for student Wi-Fi within residence areas. Please review the User Guides for setting up printers and for setting up gaming devices to ensure the best user experience possible for everyone. RezNet Guest should be used by visitors only. Please report any issues with Wi-Fi by scanning the QR code on the sticker located in each residence room.
Blackboard Learn for Students
IT Services - Blackboard (Learning Management System). Links to user guides are available from this page. Here are the most frequently asked questions from students:
Question Short Answer or User Guide I registered for a course but don’t see it on Blackboard
Courses registered on myTRENT during normal business hours (8:30 AM – 4:30 PM M-F) will appear on Blackboard within 24 hours. Courses registered outside of business hours may take up to 48 hours to appear on Blackboard.
Wait listed courses do not appear on Blackboard.
I have a course on Blackboard but there’s no content or grades posted in it
Each course instructor decides how they choose to use the provided Blackboard site in accordance with their own teaching style and departmental policies.
Some professors may elect not to use Blackboard at all, and will provide material to students via other means.
How do I view feedback for an assignment or test
https://www.trentu.ca/it/services/user-guides/blackboard-viewing-student-feedback-on-submitted-assignments I’ve been told I need to complete the Academic Integrity Module, but I don’t see it on Blackboard Not all students are required to complete the AI module every year.
If you do not see the AI module on your Blackboard course list, your class has not been signed up to complete it by your instructor.
If you’ve been told to complete the module by your instructor and you do not see it on your Blackboard course list, please contact it@trentu.ca
Computer Labs
Services - Computer Labs page on IT website.Computing labs are available for student use during the building locations' hours of operation. They are located across the Symons campus during the Bata Transformation. Some changes may occur later in September 2018 or October 2019.
Please check Computer Labs on the IT website for an up-to date location listing during the 2018-2019 academic year.
Printing
Services - Printing for Students page on IT website. Also see Related links and User Guides section further down on the page.
Getting Help
The IT Service Desk, located on the 2nd floor - Bata Library in Peterborough and also in the Library at the Durham campus. Our staff is available to answer questions, take a look at supported hardware, and manage classroom technology issues as they occur. They can be reached by email (which generates a ticket in Request Tracker - also known as RT), in person, or by phone. Voicemail messages will also generate an RT ticket. Target resolution time for tickets is 48 hours, though this can vary depending on volume. Hours of operation can vary by location, and are maintained in the Contact tab on the IT website.
As volumes may vary, we encourage you to first review the Services section of the IT website and the related user guides if you have time or if it is after hours. If you are unable to find the answer to your question, please contact us.
- Non-Academic Staff
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Get your account and access myTrent
Review the MyTrent services page from the IT website, and the link to the user guide, "Navigating the MyTrent Portal"
Once you receive your UserID and temporary password (also know as your credentials) from your hiring source, log into MyTrent using the credentials dialog box.
Follow the instructions in the MyTrent user guide to customize your iteration of MyTrent for your personal use.
Campus Computers
Computer equipment is purchased by each Department for non-academic staff using the Dell Premier site. Details are available from the Trent-Purchasing website. Trent-owned computers will carry the standard image, and new computers should be delivered with the standard image pre-installed. Please contact it@trentu.ca for any additional questions.
Voicemail and Telephony
There are a number of related services available to review in the Services tab under Communications. From each Services page, any available User Guides are listed toward the bottom of the page. Services-Telephones and Voicemail will get you started.
Information Security
IT at Trent University is governed by 4 IT Policy documents. Please review these documents and become familiar with the content.
Information security is of utmost importance to our community. The Security section within the Services tab on the IT website has several Services pages related to such things as phishing and SPAM, encryption, document safeguarding, and internet safety. If you have any questions, please contact it@trentu.ca
Getting Help
The IT Service Desk, located on the 2nd floor - Bata Library in Peterborough and also in the Library at the Durham campus. Our staff is available to answer questions, take a look at supported hardware, and manage classroom technology issues as they occur. They can be reached by email (which generates a ticket in Request Tracker - also known as RT), in person, or by phone. Voicemail messages will also generate an RT ticket. Target resolution time for tickets is 48 hours, though this can vary depending on volume. Hours of operation can vary by location, and are maintained in the Contact tab on the IT website.
As volumes may vary, we encourage you to first review the Services section of the IT website and the related user guides if you have time or if it is after hours. If you are unable to find the answer to your question, please contact us.