User Satisfaction
Trent IT's most recent User Satisfaction Survey was conducted in March of 2016 and results are being tabulated.
AIMS:
1) Gather feedback from the Trent community about their satisfaction levels with our products and services.
2) Compare the results to previous surveys to ascertain improvements or areas of concern.
SURVEYED SERVICES:
- Media Services
- Support and Training
- Connectivity and Access
- Information Systems
- Telecom
- Web-Based Services
KEY MEASUREMENTS:
- Importance
- Satisfaction
- Utilization
PARTICIPATION:
| Constituency | 2015 | 2014 | 2013 |
|---|---|---|---|
| Students | 688 | 1050 | 763 |
| Faculty | 109 | 134 | 136 |
| Staff |
136 |
203 | 200 |
| Total | 933 | 1387 | 1099 |