User Satisfaction
Trent IT's most recent User Satisfaction Survey was conducted in March of 2019 and results are available for review.
Annual results are available in an Executive Summary, and for each individual constituency, including a consolidated version. Historical documents are available below. Breakdowns by constituency for 2019 are available through it@trentu.ca
AIMS:
1) Gather feedback from the Trent community about their satisfaction levels with our products and services.
2) Compare the results to previous surveys to ascertain improvements or areas of concern.
SURVEYED SERVICES:
- Media Services
- Support and Training
- Connectivity and Access
- Information Systems
- Telecom
- Web-Based Services
KEY MEASUREMENTS:
- Importance
- Satisfaction
- Utilization
- Awareness
PARTICIPATION:
| Constituency | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 |
|---|---|---|---|---|---|---|
| Students | 648 | 534 | 822 | 688 | 1050 | 763 |
| Faculty | 86 | 70 | 90 | 109 | 134 | 136 |
| Staff | 134 | 135 | 162 |
136 |
203 | 200 |
| Total | 868 | 739 | 1074 | 933 | 1387 | 1099 |
HISTORY:
2018 Executive Summary Memo .pdf (accessible)
2018 Consolidated Results .pdf (accessible)
2018 Student Results .pdf (accessible)