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2 male students sitting at a long table in front of imacs, smiling at the camera

Information Technology

Information Technology

User Satisfaction

Trent IT's most recent User Satisfaction Survey was conducted in March of 2016 and results are being tabulated.

AIMS:

1) Gather feedback from the Trent community about their satisfaction levels with our products and services.

2) Compare the results to previous surveys to ascertain improvements or areas of concern.

SURVEYED SERVICES:

  • Media Services
  • Support and Training
  • Connectivity and Access
  • Information Systems
  • Telecom
  • Web-Based Services

KEY MEASUREMENTS: 

  • Importance
  • Satisfaction
  • Utilization

PARTICIPATION:
 

Constituency participation by year
 
Constituency 2015 2014 2013
Students 688 1050 763
Faculty 109 134 136
Staff

136

203 200
Total 933 1387 1099

 

HISTORY:

2015 IT User Satisfaction Presentation

2015 Results Infographic

2014 Memo

2014 Presentation

2013 Memo

2013 Presentation