User Satisfaction

Trent IT's most recent User Satisfaction Survey was conducted in March of 2019 and results are available for review. 

Annual results are available in an Executive Summary, and for each individual constituency, including a consolidated version. Historical documents are available below. 

2019 Executive Summary

2019 Consolidated Results

2019 Student Results

2019 Faculty Results

2019 Staff Results

AIMS:

1) Gather feedback from the Trent community about their satisfaction levels with our products and services.

2) Compare the results to previous surveys to ascertain improvements or areas of concern.

SURVEYED SERVICES:

  • Media Services
  • Support and Training
  • Connectivity and Access
  • Information Systems
  • Telecom
  • Web-Based Services

KEY MEASUREMENTS: 

  • Importance
  • Satisfaction
  • Utilization
  • Awareness

PARTICIPATION:

Table 1: Constituency Participation by Survey Year

Constituency 2018 2017 2016 2015 2014 2013
Students 648 534 822 688 1050 763
Faculty 86 70 90 109 134 136
Staff 134 135 162

136

203 200
Total 868 739 1074 933 1387 1099

 

HISTORY:

Please note: Accessible versions available on request. 

2018 Executive Summary Memo .pdf (accessible)

2018 Consolidated Results .pdf (accessible)

2018 Student Results .pdf (accessible)

2018 Faculty Results .pdf (accessible)

2018 Staff Results .pdf (accessible)

2017 Presentation

2016 Presentation

2015 Presentation

2015 Results Infographic

2014 Memo

2014 Presentation

2013 Memo

2013 Presentation