Metrics

Public Labs

       Public Workstations

As of 04-30-2016: 399 (Peterborough) / 52 (Durham)

    Number of Pages Printed

01/05/2015–30/04/2016: 792,476

     Average Age of Computers in Labs

30/04/2013: 3.3 years -> 30/04/2016: 1.5 years

    Percentage of Windows Based Computers

30/04/2014: 92% -> 30/04/2016: 94%

    Percentage of Mac Based Computers

30/04/2014: 8% ->30/04/2016: 6%

Infrastructure

     Peak Internet Bandwidth Consumption

01/05/2014 -> 30/04/2015: 895 Mbps down, 301 Mbps up

01/05/2015 -> 30/04/2016: 1280 Mbps down, 456 Mbps up

      Total E-mail Storage (Faculty and Staff)

30/04/2014: 850 GB -> 30/04/2016: 2.9тв

                    Total E-mail Storage (Students)

30/04/2013: 1.2 TB —> 30/04/2016: 4.7тв

      Number of Managed Accounts by Role

30/04/2014: 2,100 Staff, 15,000 Students, 25,000 Alumni

       Diskspace Managed

30/04/2014: 65 ТВ -> 30/04/2016: 100тв

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        Number of Physical Servers

As of 30/04/2016 : 24

                     Number of Virtual Servers

As of 30/04/2016: 155

                     Percent Virtualized

 As of 30/04/2016: 87%

                    Number of Wireless Access Points

30/04/2013: 123 -> 30/04/2016: 368

                    Number of Peak Devices in Range

30/04/2014: 2166 -> 30/04/2016: 5421

                    Number of Ethernet Ports

30/04/2016: 8600

Contact Statistics

Number of Service Requests

01/05/2014-30/04/2015: 9,008

01/05/2015–30/04/2016: 13,091

01/05/2016–30/04/2017: 14,010

Tickets Closed Per Area

Client Services (it@trentu.ca)

01/05/2014-30/04/2015: 7,628

01/05/2015–30/04/2016: 11,456

01/05/2016–30/04/2017: 11,279

Digital Service Delivery

01/05/2014-30/04/2015: 1,054

01/05/2015–30/04/2016: 1,214

01/05/2016–30/04/2017: 2,262

Information Systems

01/05/2014-30/04/2015: 317

01/05/2015–30/04/2016: 563

01/05/2016–30/04/2017: 419