Metrics
By the Numbers
Public Labs
Public Workstations
As of 04-30-2016: 399 (Peterborough) / 52 (Durham)
Number of Pages Printed
01/05/2015–30/04/2016: 792,476
Average Age of Computers in Labs
30/04/2013: 3.3 years -> 30/04/2016: 1.5 years
Percentage of Windows Based Computers
30/04/2014: 92% -> 30/04/2016: 94%
Percentage of Mac Based Computers
30/04/2014: 8% ->30/04/2016: 6%
Infrastructure
Peak Internet Bandwidth Consumption
01/05/2014 -> 30/04/2015: 895 Mbps down, 301 Mbps up
01/05/2015 -> 30/04/2016: 1280 Mbps down, 456 Mbps up
Total E-mail Storage (Faculty and Staff)
30/04/2014: 850 GB -> 30/04/2016: 2.9тв
Total E-mail Storage (Students)
30/04/2013: 1.2 TB —> 30/04/2016: 4.7тв
Number of Managed Accounts by Role
30/04/2014: 2,100 Staff, 15,000 Students, 25,000 Alumni
Diskspace Managed
30/04/2014: 65 ТВ -> 30/04/2016: 100тв
Number of Physical Servers
As of 30/04/2016 : 24
Number of Virtual Servers
As of 30/04/2016: 155
Percent Virtualized
As of 30/04/2016: 87%
Number of Wireless Access Points
30/04/2013: 123 -> 30/04/2016: 368
Number of Peak Devices in Range
30/04/2014: 2166 -> 30/04/2016: 5421
Number of Ethernet Ports
30/04/2016: 8600
Contact Statistics
Number of Service Requests
01/05/2014-30/04/2015: 9,008
01/05/2015–30/04/2016: 13,091
01/05/2016–30/04/2017: 14,010
Tickets Closed Per Area
Client Services (it@trentu.ca)
01/05/2014-30/04/2015: 7,628
01/05/2015–30/04/2016: 11,456
01/05/2016–30/04/2017: 11,279
Digital Service Delivery
01/05/2014-30/04/2015: 1,054
01/05/2015–30/04/2016: 1,214
01/05/2016–30/04/2017: 2,262
Information Systems
01/05/2014-30/04/2015: 317
01/05/2015–30/04/2016: 563
01/05/2016–30/04/2017: 419