myTrent Login Page Changes

Note: myTrent email addresses are your previous myTrent username with @trentu.ca added. For example, if your previous username was johnsmith, enter johnsmith@trentu.ca on the updated login page. 

In order to modernize and expand the capabilities of our single sign-on application, Trent IT will be making a change to the behavior of the myTrent login page on Thursday March 12th, between 7:30 AM and 8:00 AM.

Login Process Change 

Following the change your login will experience will change slightly:

1) When you navigate to the myTrent portal login page, you will be prompted to enter your email address only and click next. 

2) After clicking next, your email address entered on the previous page will be pre-populated, and you will be prompted to enter your myTrent password

Frequently Asked Questions

Q: Why is this change taking place? 

A: This change is being introduced to modernize our single sign-on system and provide additional security and usability features.

Q: Why can't we just have one login page? 

A: Our current authentication system does not have the ability to introduce modern security and authentication features. Therefore, we need to upgrade the software to a new version designed by Microsoft. This model, which is similar across all "modern authentication" Microsoft services requires separate pages for username and password.

Q: Will my username or password change? 

A: No, your username and password will remain exactly the same. However, remember that the first page requires you to enter your full email address, not your username. 

Q: Will this change introduce more inputs to the login process? 

A: We have endeavoured to make this change as seamless as possible for our users. By pre-filling the email address you enter on the first login page, the number of inputs remains exactly the same. 

Q: Will all myTrent applications see this change? 

A: Yes, all applications that are connected to the myTrent authentication will have this changed introduced. 

In order to experience the easiest and most seamless sign-on experience, we always recommend navigating to the myTrent portal and logging in to access connected applications. 

Q: What enhancements will this update provide for? 

A: This upgrade will "pave the way" for exciting new security features that can be leveraged by our partnership with Microsoft. These include enhanced login performance, multi-factor authentication and better ability to track malicious login attempts.