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myTrent applications on Apple devices

Dear Faculty, Staff and Students, 

We have observed an increase in issues accessing a specific subset of icons in myTrent from Apple iOS devices and Apple Mac computers using Safari and Firefox.

ISSUE:

Pages will continuously load for a period of time before failing and impacts the following applications:

  • All course registration icons
  • Grading
  • Grade Verifications
  • Unofficial Transcripts
  • Prerequisite Waiver
  • Verification of Enrolment
  • Timetables
  • Prerequisite Waiver
  • Application to Graduate
  • Change Campus Home Location
  • Release of Information
  • All Requisition icons

ACTION:

For Apple Mac computer users please ensure you have downloaded Google Chrome.  In testing, this browser consistently opens the above impacted icons. There is no recommended workaround for iOS users as all browser use the Safari engine in the background.

Thanks for your patience as we continue to work through this issue.

Steve Boyle
Associate Vice President, IT
Trent University
Twitter.com/Trent_IT

P.S.  Missed a Tech Bulletin? Please go to https://www.trentu.ca/it/bulletins to review the Tech Bulletin archives.

Posted on September 6, 2022

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